Travel Assistance 101: How a Commercial Medical Evacuation Works

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What do you think of when you hear the word “medical evacuation?” Some of us think of “M*A*S*H”- type helicopters rescuing people atop Mt. Everest or in the middle of the Amazon jungle. Others might think of special military ops and top-secret government assignments … or some of us might not know what to think!… Read more »

Travel Assistance 101: How to Use On Call’s Nurse Helpline

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Imagine: You’re traveling in Switzerland and you wake up with swollen eyes, a headache and a stuffy nose. The over-the-counter medication you packed doesn’t seem to be working, and it’s starting to put a damper on your trip. What’s next? You’re not sure if you’re ill enough to see a doctor, but it would be… Read more »

Travel Assistance 101: How Does Natural Disaster Evacuation Work?

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  In 2012, there were 905 natural catastrophes worldwide, 93% of which were weather-related disasters. In recent years, we have witnessed some unforgettable natural disasters that had a tremendous impact on travelers— the 2012 Typhoon in the Philippines, the 2011 Japanese Tsunami, the 2010 Earthquake in Haiti (just to name a few). Encountering a natural… Read more »

Travel Assistance 101: How to Secure Emergency Funds While Traveling Abroad

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It could happen to anyone, even the most prepared and cautious travelers. Halfway through your trip to Europe, your wallet – along with your cash, ATM and credit cards – have gone MIA. A wave of panic comes over you—if only you had remembered to pack that stash of cash and an extra credit card… Read more »

Travel Assistance 101: What to Do if Your Wallet is Lost or Stolen While Traveling

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Losing your wallet—especially while traveling—can be nerve-wracking, frustrating and costly.  While that’s not a situation anyone would like to experience first-hand, if you’re prepared and know what to expect, you can actually make things a lot easier on yourself. If you’re an On Call member, contact us right away and we’ll help you through it…. Read more »

On Call in Action: Passport Snafu at Airport Security

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Whether you’re traveling for business, school, or pleasure, it’s safe to say that things don’t always go as planned. (Good thing you always remember to pack your On Call card!) But here’s the thing: unless you’ve actually experienced a travel emergency (a broken leg, lost prescription, stolen passport, or even a legal mix-up), it’s hard to imagine how travel… Read more »

Security Situation in Egypt…and How On Call Can Help

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The security situation in Egypt continues to be unstable following President Mohamed Morsi’s refusal to step down despite a 48-hour deadline imposed by the military.  Millions of protesters have participated in nationwide protests calling for Morsi’s removal since June 30th–these demonstrations have turned violent in a number of areas as opposition groups clash with rival… Read more »

Travel Assistance 101: How to Prepare for an Unexpected Legal Crisis When Traveling

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Not like you’re planning on breaking the law anytime soon, but laws in other countries are often quite different from those here in the U.S. When you’re in a foreign country, you’re subject to its laws and regulations, so it’s important to be prepared just in case you find yourself in an unexpected legal snafu,… Read more »

Travel Assistance 101: What to Do When Your Luggage Goes Missing

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After a long and uncomfortable flight, you finally arrive at the baggage carousel only to realize that your baggage is nowhere in sight. Great. Besides having a meeting in less than three hours, you still need to pick up your rental car, check into your hotel room and change into your meeting attire which, of course, is… Read more »