Important Update from On Call’s Global Security Team: General Standing Advice and Considerations for Travelers in Europe

As conflict continues to erupt in Ukraine, On Call’s Global Response Center Teams have received an influx of inquiries around general traveler safety for those in bordering countries as well as for those in other areas throughout Europe. According to On Call’s Director of Global Security Services, Ben Longworth, “It’s important for the general traveler… Read more »

What is an On Call Global Security Specialist (And Why Does Your Organization Need One)?

Here at On Call, we routinely find that administrators responsible for travel risk and security find themselves to be under-resourced, lower priority, and in constant fire-fighting mode. Our clients tell us it can sometimes feel impossible to be proactive about risk, let alone respond to incidents in a timely and effective fashion. This has become… Read more »

Helping Travelers, Every Day:
COVID-19 Medical Assistance Case Study

On Call’s mission has always been helping travelers in their time of need, every day, and the COVID-19 pandemic has been no different. The pandemic presented some interesting challenges, unique barriers, and extremely nuanced complications amid our efforts to return people home, but nothing that our Global Assistance teams couldn’t handle! Read our latest case… Read more »

Helping Travelers, Every Day:
COVID-19 Assistance Snapshot

On Call’s mission has always been helping travelers in their time of need, every day, and the COVID-19 pandemic has been no different. The pandemic presented some interesting challenges, unique barriers and some extremely nuanced complications amid our efforts to return people home, but nothing that our Global Assistance teams couldn’t handle. It was a… Read more »

Travel Assistance 101: A Day in the Life of an On Call Assistance Coordinator

One of your travelers is abroad when they begin to feel very ill. They don’t know where the nearest clinic is (or how they will manage to get there!), so they place a call to your organization’s travel risk management provider, On Call International. Immediately, they are connected to an On Call Assistance Coordinator (AC)…. Read more »

Helping Travelers Every Day: Security Concerns in Berlin

From medical emergencies to security concerns—or any other travel issue big or small—here at On Call, the health and safety of the travelers we serve is our top priority. Read our latest case study for an inside look at how On Call’s Global Assistance Teams work around the clock to fulfill our mission of helping… Read more »

Travel Assistance 101: Why Medical Paperwork Matters

If you or one of your travelers ever need emergency medical transportation from On Call International – whether it’s a commercial evacuation with one of our Rescue Nurses or privately via air ambulance – a set of medical documents will be required to ensure your safe transport. These documents (in On Call’s lingo, ‘initial letters,’)… Read more »

5 Top Study Abroad Destinations: A Travel Security Review

With a new semester starting soon, now is a great time to take a closer look at what academic institutions need to consider when preparing students for a complex travel security climate. Global trends are shifting and creating the need to assess specific security concerns in every region of the world, including countries that are… Read more »

Airport Security: ‘New World’ Considerations for Your Travelers

In the wake of tragic recent events like the Istanbul and Brussels airport attacks, airport security is a real—and valid—concern for organizations and their travelers. According to our Chief Security Officer, Jim Hutton, “These attacks will continue to impact the way we look at airport security; and correspondingly, risk professionals need to be imaginative about… Read more »

Travel and Technology: 5 Tips for Data Security on the Road

A recent survey of professionals from 515 organizations in 56 countries worldwide said that data security is expected to have the biggest impact on their travel programs this year. Given the proliferation of smartphones and tablets, these results are hardly surprising but have many organizations wondering: how can we minimize our data security risks? Ensure… Read more »