Travel Assistance 101: How to Use On Call’s Concierge Service

Imagine: You just booked a last-minute trip to London for a meeting with an important new customer. You need to take your clients to dinner the night before, followed by a show at the Lyceum Theatre. Unfortunately, you’re not familiar with the city or its restaurants, and you have no time to research. Everything needs to be top-notch to make a good impression, including good seats for the show. What do you do?

London theater posters


Have no fear – our Concierge Service is here for you 24 hours a day, 365 days a year. Here’s how it works:

  • Give us a call (feel free to call us collect from overseas).

  • One of our Assistance Coordinators will immediately assist you by researching restaurants within close proximity of your location as well as theatre ticket details and will even stay on the line with you to go over your options.

  • Once you choose a restaurant and confirm your theatre arrangements, the Assistance Coordinator will book the dinner reservation and show for you – one less thing to worry about!

And that’s not all – our Concierge Service can also help you with airline reservations, securing a limo or car service, restaurant reservations, booking specialty tours, reserving golf tee times and even sending gifts (such as flowers or a fruit basket for your client) on your behalf while you’re traveling.

It’s as simple as that! We know a business trip in an unfamiliar city can be a bit daunting – especially when you’re the one responsible for planning professional outings! Luckily, On Call’s Concierge Service can help ease the burden and make your travels more enjoyable.

Want to learn more?
On Call’s clients are encouraged to consult with us for the most up-to-date information on their destinations and recommendations around risk prevention and travel health planning. For everyone else, please feel free to get in touch with us for more information, as well as how On Call can help protect your travelers with our customized travel risk management and assistance programs.

For over 25 years, On Call International has provided fully-customized travel risk management and global assistance services protecting millions of travelers, their families, and their organizations. Contact us today and watch our video to learn more. You can also stay in touch with On Call’s in-house risk management, travel health and security experts by signing up for our quarterly Travel Risk Management (TRM) newsletter.