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AMERICAS  Mexico’s New President Takes Office Claudia Sheinbaum takes office as Mexico’s first female and Jewish president, following a strong electoral victory in June 2024. This election was described as the most violent election in the country’s history. Sheinbaum assumes control at a chaotic time in Mexico; political and cartel violence has increased, migration issues

Background A traveler visiting Sierra Leone, a remote country on the southwest coast of West Africa, was driving a motorbike when he was struck by another vehicle. This accident resulted in a traumatic brain injury with an intracranial hemorrhage and clavicle fracture. The traveler was unconscious in the ICU when his wife contacted On Call

Background A middle-aged university student studying abroad in Dili, which lies on the northern coast of Timor-Leste in Southeast Asia, sought out a local hospital after experiencing flu-like symptoms for three days. The student was admitted to a local medical facility, where she was then diagnosed with Dengue Fever. While admitted, her illness became more

Background In Summer 2024, a student-led protest movement ousted Bangladesh’s prime minister, Sheikh Hasina. The protests resulted in several deaths across the country as well as significant travel disruptions and delays; adding to the chaos, authorities cut off mobile and Internet access for several days in a bid to control the outbreak of protests and

If you want to know a thing (or two!) about travel, consider talking to Kristin Toth, On Call’s Vice President of Operations. Kristin, who has worked in the emergency assistance space for over 18 years, has seen first-hand how the world of travel is evolving and changing—for the better.  “Telehealth has emerged as a significant

On Call’s dedicated and compassionate Team of Supervisors work closely with our Assistance Coordinators – right on the front lines of our Global Response Center — to fulfill our mission of helping travelers in need, every day. Whether it’s a medical emergency, extreme weather, or even a more common issue like a missed flight, On

AMERICAS  Violent Crime Rates in the Americas The Americas region has the highest rate of violent crime when compared to any other region in the world. The global average of violent crime is approximately six violent crimes committed per 100,000 people globally. In the Americas, that rate jumps to fifteen violent crimes committed per 100,000

From hurricanes and tornadoes, floods and blizzards, to wildfires and heatwaves, extreme weather can be disruptive to anyone’s travel plans. The good news? With proper preparation and vigilance, organizations and their travelers can minimize the impacts that severe weather can bring. On Call’s Global Security Team shares their advice on how to best ‘weather the