Welcome to On Call International’s Blog

AMERICAS  Panama’s Passage: Protests, Power, and Pursuit of Pacific Primacy An unexpected strategic development of the Trump administration is its framing of relations with other Western Hemisphere neighbors, including the threat to regain control of the Panama Canal. As a result, anti-American sentiment and a sharp rise in instability risk are changing the security and

At On Call, our mission is to support travelers, no matter where they are or when they need us. In our Service Spotlight series, we dive into the different services that help ensure our travelers’ trips are safer, healthier, and smoother. This month, we’re focusing on some of the different medical repatriations we handle around

What is a CRE? A crisis response exercise (CRE) presents incidents with medical or safety related impact to travelers in a low-key, non-emergency environment.  The exercise is discussion based and follows major milestones as response to an incident progresses forward; it does not require acting out a response in real-time.  Exercises are designed to allow

AMERICAS  The Switzerland of Central America No More: Organized Crime and Rising Insecurity in Costa Rica In the past five years, Costa Rica has been undergoing a quiet transformation. The idyllic Central American nation known for its clean beaches, pristine jungles, and political stability has been the go-to destination for many travelers looking to experience

Crisis response exercises (CREs) help organizations evaluate emergency response procedures, identify areas for improvement, and foster a collaborative attitude among those responsible for supporting their travelers abroad. Regularly engaging in these exercises is invaluable in helping to create a safe and supportive environment for your travelers. Crisis response exercises (CREs) can simulate a wide variety

Simply put, sustainable travel is traveling in a less environmentally impactful manner. As consciousness and awareness continues to grow around this important topic, we have an unprecedented opportunity to start fresh and choose a more sustainable path forward. So on this Earth Day (and every day!), let’s have a look at 12 ways you and

On Call’s Global Response Center’s (GRC’s) biggest responsibility is to fulfill our mission of helping travelers, every day, in their time of need. Every phone call (or live chat, text, or email!) our Global Response Center receives is an opportunity to help someone get prepared to travel or solve a problem while they’re away –

At On Call, our mission is to support travelers, no matter where they are or when they need us. To give you a clearer picture of how we make this happen, we’re introducing our ‘Service Spotlight’ series, where we’ll dive into the different services that help ensure our travelers’ trips are safer, healthier, and smoother.

Special Edition: Medical Assistance from Remote Locations From medical and security emergencies to more common concerns like a delayed flight or missing passport–here at On Call, every phone call (or live chat, text, or email!) we receive is an opportunity to help someone get prepared for travel or solve a problem while they’re away. Read