Behind every On Call assistance case is our in-house claims team working to keep things as simple and seamless as possible for our clients and travelers. As a Claims Specialist, Lauryn Eksoozian is a critical part of that effort, working behind the scenes to ensure each claim is handled efficiently and with care. Now, we’re
Read MoreWelcome to On Call International’s Blog
Monthly Risk Spotlight: July 2026
Sub-Saharan Africa South Sudan at 15: A First Election Could Test an Already Fragile State Fifteen years after gaining independence, South Sudan remains caught in an unfinished political transition, with its first general election scheduled for December 22, 2026. The election is not simply a political milestone or potential trigger for civil unrest; it is
Read MoreOn Call’s Travel Risk Management Newsletter: Summer 2026
Whether you’re preparing travelers for international travel or responding to unexpected events abroad, having the right information at the right time can make all the difference. In this edition of our Travel Risk Management Newsletter, we’re sharing practical insights, real-world examples, and valuable resources to help you support travelers while strengthening your organization’s duty of
Read MoreManaging Complex Evacuations in Higher Education: Reframing Traveler Support Through Cultural Context and Connection
As higher education institutions expand their global footprint, safeguarding students, faculty, and staff abroad has never been more complex or more consequential amid an increasingly unpredictable global risk landscape. Evacuations are among the most high-stakes moments institutions face. They test not only operational readiness, but also an institution’s ability to uphold its duty of care,
Read MoreMonthly Risk Spotlight: June 2026
Sub-Saharan Africa Changes to LGBTQ+ Protections Across Africa Reshape Travel and Human Rights Risks Changes to LGBTQ+ laws and enforcement practices across several African nations are increasingly influencing the travel risk environment, particularly for LGBTQ+ travelers and individuals perceived to be part of the community. A growing number of countries have introduced or expanded legislation
Read MoreSupporting Immunocompromised Travelers: Resources & Considerations
Executive Summary On Call International’s Chief Medical Officer, Dr. Michelle Nathan, highlights how immunocompromised travelers face elevated health risks and emphasizes the importance of proactive planning to support safer travel outcomes. Schedule pre-travel medical review 4-6 weeks in advance to assess risks, update vaccines, and plan medications based on destination Minimize exposure during travel through
Read MoreMeet The Team: On Call International’s Operations Managers
During complex, fast‑moving crises—like the recent situation in the Middle East—strong operational leadership is essential. It’s what ensures travelers get the right support at the right moment, no matter the time zone or the challenge. Today, we’re introducing you to some of the people who lead that effort every day. Meet some of the members
Read MoreThe Better Travel Question: What’s the Risk, and What’s the Plan?
Executive Summary On Call International highlights why modern travel risk management has moved beyond asking whether a destination is simply “safe,” emphasizing the need for context, preparedness, and planning in an increasingly complex travel environment. Key takeaways: Travel risk is dynamic and contextual, influenced by factors such as timing, traveler profile, purpose of travel, and
Read MoreLGBTQ+ Travel Safety Information, Considerations and Resources
Traveling as a member of the LGBTQ+ community comes with unique challenges—and these challenges vary widely from country to country. Safety and acceptance of LGBTQ+ individuals can greatly vary depending on the destination’s culture, legal framework, and prevailing social attitudes. Awareness of these risks and proactive planning are crucial to lower travel risks. In this
Read MoreMonthly Risk Spotlight: May 2026
Sub-Saharan Africa South Africa’s Anti-Immigration Movement Signals Growing Community-Level Tensions Rising anti-immigration mobilization in South Africa is increasing localized disruption risks in key urban centers, driven by broader economic and political pressures. In recent weeks, the movement has become a more visible factor shaping the country’s internal security environment. For travelers and organizations, these tensions
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