Here at On Call, our travelers know they can call our Global Response Center for emergency assistance 24 hours a day, 365 days a year. However, while making an international phone call is pretty easy, there are some specific steps you need to take to help ensure the call goes through without a hitch! The… Read more »
After a long and uncomfortable flight, you finally arrive at the baggage carousel only to realize that your baggage is nowhere in sight. Great. Besides having a meeting in less than three hours, you still need to pick up your rental car, check into your hotel room and change into your meeting attire which, of course, is… Read more »
Here at On Call, we have a team of caring and compassionate Rescue Nurses who are ready to help our travelers get home safely from anywhere, at any time. Typically if a traveler is medically stable, alert, and conscious, a commercial evacuation with a Rescue Nurse is the best transport option. From bedside to bedside,… Read more »
One of your travelers is abroad when they begin to feel very ill. They don’t know where the nearest clinic is (or how they will manage to get there!), so they place a call to your organization’s travel risk management provider, On Call International. Immediately, they are connected to an On Call Assistance Coordinator (AC)…. Read more »
If you or one of your travelers ever need emergency medical transportation from On Call International – whether it’s a commercial evacuation with one of our Rescue Nurses or privately via air ambulance – a set of medical documents will be required to ensure your safe transport. These documents (in On Call’s lingo, ‘initial letters,’)… Read more »
Sometimes we travel to places where the quality of medical care isn’t the same as what we’re accustomed to in the U.S. According to our Transportation Manager, Juan Ives, “If a member needs critical medical care while they’re away, our main goal is to ensure they’re treated in a facility that is properly staffed and… Read more »
You’ve read our first round-up of common travel fears and how On Call can help. However, there are a few more fears we hear that keep some travelers up at night. Keep calm and travel on: What if I lose my passport? If your passport is lost or stolen when traveling abroad, your first action… Read more »
Whether you’re new to travel or a seasoned road warrior, most people have at least one thing that worries them when they leave home(and it’s not just fear of flying). Here is our first round-up of common trip-related fears we hear from novice travelers and professional jet-setters alike and how On Call members can turn to… Read more »
Imagine: You just wrapped up a business trip in New Delhi and are about to check out of your hotel when you realize your hotel bill seems exceptionally high for your two-night stay. You try explaining the situation to the concierge, but he knows very little English. You don’t want to risk missing your flight… Read more »
You know you can call us if you get sick or injured while traveling, but did you know you can also contact On Call for minor hiccups and inconveniences like a lost passport, stolen wallet or even a missed flight? Well, now you do! These are the types of things that aren’t life-threatening, but can be… Read more »