Tag: travel assistance 101

Travel Assistance 101: How to Make an International Phone Call

Here at On Call, our travelers know they can call our Global Response Center for emergency assistance 24 hours a day, 365 days a year. However, while making an international phone call is pretty easy, there are some specific steps you need to take  to help ensure the call goes through without a hitch! The… Read more »

Travel Assistance 101: What to Do When Your Luggage Goes Missing

After a long and uncomfortable flight, you finally arrive at the baggage carousel only to realize that your baggage is nowhere in sight. Great. Besides having a meeting in less than three hours, you still need to pick up your rental car, check into your hotel room and change into your meeting attire which, of course, is… Read more »

Travel Assistance 101: What is a Rescue Nurse?

Here at On Call, we have a team of caring and compassionate Rescue Nurses who are ready to help our travelers get home safely from anywhere, at any time.  Typically if a traveler is medically stable, alert, and conscious, a commercial evacuation with a Rescue Nurse is the best transport option. From bedside to bedside,… Read more »

Travel Assistance 101: A Day in the Life of an On Call Assistance Coordinator

One of your travelers is abroad when they begin to feel very ill. They don’t know where the nearest clinic is (or how they will manage to get there!), so they place a call to your organization’s travel risk management provider, On Call International. Immediately, they are connected to an On Call Assistance Coordinator (AC)…. Read more »

Travel Assistance 101: Why Medical Paperwork Matters

If you or one of your travelers ever need emergency medical transportation from On Call International – whether it’s a commercial evacuation with one of our Rescue Nurses or privately via air ambulance – a set of medical documents will be required to ensure your safe transport. These documents (in On Call’s lingo, ‘initial letters,’)… Read more »

Travel Assistance 101: How a Medical Evacuation Works

Sometimes we travel to places where the quality of medical care isn’t the same as what we’re accustomed to in the U.S. According to our Transportation Manager, Juan Ives, “If a member needs critical medical care while they’re away, our main goal is to ensure they’re treated in a facility that is properly staffed and… Read more »

Travel Assistance 101: Common Travel Fears and How On Call Can Help (Part 1)

Sick woman

Whether you’re new to travel or a seasoned road warrior, most people have at least one thing that worries them when they leave home(and it’s not just fear of flying). Here is our first round-up of common trip-related fears we hear from novice travelers and professional jet-setters alike and how On Call members can turn to… Read more »

Travel Assistance 101: What to Do If You Miss Your Flight

Plane taking off from airport

You know you can call us if you get sick or injured while traveling, but did you know you can also contact On Call for minor hiccups and inconveniences like a lost passport, stolen wallet or even a missed flight? Well, now you do! These are the types of things that aren’t life-threatening, but can be… Read more »