Travel Assistance 101: How a Medical Evacuation Works

Sometimes we travel to places where the quality of medical care isn’t the same as what we’re accustomed to in the U.S. According to our Transportation Manager, Juan Ives, “If a member needs critical medical care while they’re away, our main goal is to ensure they’re treated in a facility that is properly staffed and… Read more »

Travel Assistance 101: What is a Rescue Nurse?

You’re at a high-stress business meeting in Hong Kong and you start to experience chest pain. You need immediate cardiac intervention (good thing you had On Call to refer you to an appropriate local facility with cardiac catheterization capabilities!) and after you’ve recuperated enough to begin rehab, you would like to return home to continue… Read more »

Domestic Assistance: A Key Component of Your Travel Risk Management Strategy

Do you ever think about what your travelers would do—and the resources that are available to them—in the event of a domestic travel emergency? When organizations think of travel risks, they often think of the issues that could creep up when people are traveling abroad. But the truth is, emergencies can happen anywhere and it’s… Read more »

Travel Assistance 101: Common Travel Fears and How On Call Can Help (Part 2)

You’ve read our first round-up of common travel fears and how On Call can help. However, there are a few more fears we hear that keep some travelers up at night. Keep calm and travel on:   What if I lose my passport? If your passport is lost or stolen when traveling abroad, your first action… Read more »

Travel Assistance 101: Common Travel Fears and How On Call Can Help (Part 1)

Whether you’re new to travel or a seasoned road warrior, most people have at least one thing that worries them when they leave home(and it’s not just fear of flying). Here is our first round-up of common trip-related fears we hear from novice travelers and professional jet-setters alike and how On Call members can turn to… Read more »

Travel Assistance and Your Company: 7 Common Myths (and Truths!) Behind Them

Is travel assistance part of your employee benefit package? If it’s not, perhaps you’re not quite sure exactly what it is or how it works…or maybe you don’t think your company needs it. But the truth is, business travel doesn’t always go according to plan, and when it doesn’t, you and your employees need help… Read more »

Travel Assistance 101: How to Use On Call’s Concierge Service

Imagine: You just booked a last-minute trip to London for a meeting with an important new customer. You need to take your clients to dinner the night before, followed by a show at the Lyceum Theatre. Unfortunately, you’re not familiar with the city or its restaurants, and you have no time to research. Everything needs… Read more »

Travel Assistance 101: How to Use On Call’s Language Interpretation Service

Imagine: You just wrapped up a business trip in New Delhi and are about to check out of your hotel when you realize your hotel bill seems exceptionally high for your two-night stay. You try explaining the situation to the concierge, but he knows very little English. You don’t want to risk missing your flight… Read more »

Travel Assistance 101: Top 10 Travel Annoyances … and How On Call Can Help!

More often than not, it’s the little things that can “trip up” a business trip and make it a lot less productive than you would like. Luggage that’s gone MIA, misplacing your passport, running out of cash— you know, the types of things that aren’t life threatening, but can be time consuming, costly and downright… Read more »