From medical emergencies to security concerns—or any other travel issue big or small—here at On Call, the health and safety of the travelers we serve is our top priority. Read our latest case study for an inside look at how On Call’s Global Assistance Teams work around the clock to fulfill our mission of helping… Read more »
Search Results for: security assistance
Helping Travelers Every Day: Security Assistance in Sri Lanka
From medical emergencies to security concerns—or any other travel issue big or small—here at On Call, the health and safety of the travelers we serve is our top priority. Read our latest case study for an inside look at how On Call’s Global Assistance Teams work around the clock to fulfill our mission of helping… Read more »
Helping Travelers, Every Day:
COVID-19 Security Assistance Case Study
On Call’s mission has always been helping travelers in their time of need, every day, and the COVID-19 pandemic has been no different. The pandemic presented some interesting challenges, unique barriers, and extremely nuanced complications amid our efforts to return people home, but nothing that our Global Assistance teams couldn’t handle! Read our latest case… Read more »
On Call’s Global Assistance & Security Expert, Ryan DeStefano, Answers (More) Top COVID-19 Travel FAQs
As COVID-19 continues to dominate the conversation, it’s getting increasingly more difficult to sift through the abundance of information and decipher what’s really relevant for your travelers and your organization. On Call’s VP of Global Assistance Services, Ryan DeStefano, is here to help by answering more FAQs we’ve been hearing from clients and travelers, while… Read more »
ACs: Your Lifeline to Medical, Security and Travel Assistance
Recently, we had a new graduating class of Assistance Coordinators (ACs). Congratulations to our newest ACs! Left to Right: Katie, Kim, Justin, Djenebou, Maria , Sarah, Kristin (Training Manager) Here at On Call International, our Assistance Coordinators are on the front lines helping travelers around the world,… Read more »
Helping Travelers Everyday: Global Emergency Assistance Snapshot
Special Edition: Israel-Gaza Crisis Response On Call’s mission has always been helping travelers in their time of need, every day, and the Israel-Gaza Crisis has been no different. Read our latest global emergency assistance snapshot for an inside look at how On Call’s centralized teams of Security, Operations, and Medical experts worked together behind the… Read more »
Travel Assistance 101: What is a Political Evacuation?
As we’ve seen recently, sometimes our travels take us to areas that are politically unstable. These tensions can quickly escalate into violence or even war, making an evacuation out of these areas the best course of action. Should you find yourself in a situation where a political evacuation becomes necessary, here’s how On Call can… Read more »
Travel Assistance 101: How to Get a Prescription Filled When Traveling Abroad
You arrive at your hotel, and you notice you forgot to pack your prescription medicine. Great, now what? Feeling panicked, you ask your hotel concierge where the closest pharmacy is located, and as luck would have it, there is a pharmacy right down the street from your hotel. Now, all you have to do is… Read more »
Helping Travelers Every Day: Global Emergency Assistance Snapshot
From medical and security emergencies to more common concerns like a delayed flight or missing passport–here at On Call, every phone call (or live chat, text, or email!) we receive is an opportunity to help someone get prepared for travel or solve a problem while they’re away. Read our latest global emergency assistance snapshot for… Read more »
Travel Assistance 101: What to Do When Your Flight is Cancelled or Delayed
A canceled or delayed flight can be stressful for anyone from first-time flyers to even the most seasoned travelers. However, the good news is, that there are tips and tricks that anyone can have in their ‘travel assistance toolboxes’ to help minimize the impacts from these setbacks. On Call’s Global Response Center receives several of… Read more »
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