Helping Travelers Every Day: Security Assistance in Sri Lanka

From medical emergencies to security concerns—or any other travel issue big or small—here at On Call, the health and safety of the travelers we serve is our top priority. Read our latest case study for an inside look at how On Call’s Global Assistance Teams work around the clock to fulfill our mission of helping… Read more »

Helping Travelers, Every Day:
COVID-19 Security Assistance Case Study

On Call’s mission has always been helping travelers in their time of need, every day, and the COVID-19 pandemic has been no different. The pandemic presented some interesting challenges, unique barriers, and extremely nuanced complications amid our efforts to return people home, but nothing that our Global Assistance teams couldn’t handle! Read our latest case… Read more »

On Call’s Global Assistance & Security Expert, Ryan DeStefano, Answers (More) Top COVID-19 Travel FAQs

As COVID-19 continues to dominate the conversation, it’s getting increasingly more difficult to sift through the abundance of information and decipher what’s really relevant for your travelers and your organization. On Call’s VP of Global Assistance Services, Ryan DeStefano, is here to help by answering more  FAQs we’ve been hearing from clients and travelers, while… Read more »

ACs: Your Lifeline to Medical, Security and Travel Assistance

Recently, we had a new graduating class of Assistance Coordinators (ACs). Congratulations to our newest ACs! Left to Right: Katie, Kim, Justin, Djenebou, Maria , Sarah, Kristin (Training Manager)                 Here at On Call International, our Assistance Coordinators are on the front lines helping travelers around the world,… Read more »

Travel Assistance 101: What to Do If You Test Positive for COVID While Traveling Abroad

Share this helpful information with your travelers to help them prepare in the event they test positive for COVID while traveling abroad: Be aware of quarantine or isolation regulations (if required) at your destination Understand your destination’s testing requirements and guidelines prior to proceeding with onward travel Read the fine print – at home test… Read more »

Helping Travelers Every Day: Global Emergency Assistance Snapshot

From medical and security emergencies to more common concerns like a delayed flight or missing passport—here at On Call, every phone call (or live chat, text, or email!) we receive is an opportunity to help someone get prepared for travel or solve a problem while they’re away. Read our latest global emergency assistance snapshot for… Read more »

Travel Assistance 101: What to Do When Your Flight is Cancelled or Delayed

A canceled or delayed flight can be stressful for anyone from first-time flyers to even the most seasoned travelers. However, the good news is, that there are tips and tricks that anyone can have in their ‘travel assistance toolboxes’ to help minimize the impacts from these setbacks. On Call’s Global Response Center receives several of… Read more »

Travel Safety and Security Tips for Travelers [INFOGRAPHIC]

In our latest infographic, On Call’s Global Security Team shares some of their most essential safety and security tips for your travelers headed abroad: Want to learn more? Feel free to contact us today for more information regarding our pre-trip planning and consulting services, as well as how On Call can help protect your travelers with… Read more »

Essential Travel Safety and Security Considerations: Q&A with Drexel University’s Director of Global Safety & Operations

As conflict continues to ensue between Russia and Ukraine, safety and security are on top of mind for many who oversee international travel at their institutions and organizations. We sat down with Daniel Kampsen, Director of Global Safety and Operations at Drexel University, to talk about what he’s seeing at his institution right now and… Read more »

Important Update from On Call’s Global Security Team: General Standing Advice and Considerations for Travelers in Europe

As conflict continues to erupt in Ukraine, On Call’s Global Response Center Teams have received an influx of inquiries around general traveler safety for those in bordering countries as well as for those in other areas throughout Europe. According to On Call’s Director of Global Security Services, Ben Longworth, “It’s important for the general traveler… Read more »