On Call in Action: Passport Snafu at Airport Security

Whether you’re traveling for business, school, or pleasure, it’s safe to say that things don’t always go as planned. (Good thing you always remember to pack your On Call card!) But here’s the thing: unless you’ve actually experienced a travel emergency (a broken leg, lost prescription, stolen passport, or even a legal mix-up), it’s hard to imagine how travel assistance…

Travel Assistance 101: What is Political Evacuation?

In recent years, we’ve encountered a lot of turmoil around the world. In 2011, political upheaval in Egypt changed the tourist-friendly country into a destination that many considered unsafe. The events in Egypt quickly sparked the Arab Spring with political uprisings and civil unrest occurring throughout much of the Middle East. And while the Middle…

On Call in Action: Throat Infection in the Bahamas

On Call International helps organizations and their travelers take a proactive and holistic approach to not only managing emergencies when they arise—but also planning for and even preventing them before they happen. Tune in each month to see how On Call International helps with travel problems, big and small, every day:   This Month: Family…

Tips on Tipping Abroad: A Country-by-Country Guide for Business Travelers

Tipping is one of the most common etiquette challenges we face when traveling in foreign countries. While tipping is pretty much mandatory in the U.S., not all countries play by the same rules. In fact, in some destinations, like Japan, a tip is actually considered an offensive display of wealth and pity—leave a 20% tip…

Travel Assistance 101: How to Get a Prescription Filled When Traveling Abroad

You arrive at your hotel in Naples and you notice you forgot to pack your prescription medicine. Great, now what? Feeling panicked, you ask your hotel concierge where the closest pharmacy is located, and as luck would have it there is a pharmacy right down the street from your hotel. Now all you have to…

On Call in Action: Asthma Attack in Malawi

On Call International helps organizations and their travelers take a proactive and holistic approach to not only managing emergencies when they arise—but also planning for and even preventing them before they happen. Tune in each month to see how On Call International helps with travel problems, big and small, every day: This Month: Asthma Attack…

Travel Assistance 101: How to Prepare for an Unexpected Legal Crisis When Traveling

Passport? Check. Visa? Check. Make sure you’re prepared for a legal mix-up overseas? Hmmmm…did we lose you on that one? The US State Department reports that in recent years, consular officers conducted more than 9,500 prison visits, and assisted more than 3,500 Americans who were arrested abroad. Not like you’re planning on breaking the law…

Travel Assistance 101: What to Do When Your Luggage Goes Missing

After a long and uncomfortable flight, you finally arrive at the baggage carousel only to realize that your baggage is nowhere in sight. Great. Besides having a business meeting in less than three hours, you still need to pick up your rental car, check into your hotel room and change into your meeting attire which,…

Travel Emergency Prep 101: Personal Medical Information Form

We all expect our trips to go off without a hitch, and most times they do. However, if you experience a serious illness or injury away from home, recalling personal medical details during an emergency can be difficult, or in some instances, impossible. That’s why it’s so important to complete a personal medical information form…

Travel Assistance Myths…Debunked!

Travel assistance… it’s something that is so important, yet sometimes overlooked. For those of you that know all about it, you’re probably asking yourself, how could anyone leave home without it? We’ve wondered that too. But the truth is, not everyone knows what it is and how it can help protect your health and safety…