On Call in Action: Traveler Gets Injured on Beach Vacation

On Call International helps organizations and their travelers take a proactive and holistic approach to not only managing emergencies when they arise—but also planning for and even preventing them before they happen. Tune in each month to see how On Call International helps with travel problems, big and small, every day:

This Month: Traveler Gets Injured on Beach Vacation
After months of hectic business travel, Monica decided to take a much-needed vacation to Ocho Rios, Jamaica, with her husband Victor. Unfortunately, their morning swim at Dunn’s River Beach went terribly wrong when Monica felt an excruciating sharp pain in her ankle. She had been stung by a stingray, which were common in the area. Victor managed to get the attention of a lifeguard, who arranged for a ground ambulance to transport his wife to a small clinic near the beach. Monica was unable to walk and in severe pain, and both she and Victor were feeling uneasy about the quality of care at the clinic. They decided to contact their travel assistance provider On Call International for help.

On Call to the Rescue
On Call conducted a medical consultation by phone with the treating doctor at the clinic, and decided to transport Monica to a nearby facility that was better equipped to handle her injuries. After coordinating the transfer, On Call stayed in touch with Monica, her husband, and the local medical team.

A few days later, it was determined that Monica needed to return home for extended care as the sting had damaged a tendon. On Call arranged for a nurse to meet the couple in Jamaica, secure Monica’s prescriptions, and accompany Monica home. On Call also confirmed Victor was able to return on the same flight as Monica and her nurse.

Home Safe and Sound 
Monica, her nurse, and Victor traveled safely back to the United States, while On Call’s Assistance Coordinators monitored their progress until Monica reached home. After a round of antibiotics and rehabilitation for her ankle, Monica was feeling much better. She and Victor were grateful they could rely upon On Call International for a safe return home.

*Names have been changed to protect traveler privacy. All expenses after the initial consultation are the responsibility of the traveler.

Want to learn more about On Call’s proactive and holistic travel risk management solutions? Contact us today.