Helping Travelers, Every Day: Security Assistance in Myanmar

From medical emergencies to security concerns—or any other travel issue big or small—here at On Call, the health and safety of the travelers we serve is our top priority. Read our latest case study for an inside look at how On Call’s Global Assistance Teams work around the clock to fulfill our mission of helping… Read more »

Helping Travelers Every Day: Security Assistance in Sri Lanka

From medical emergencies to security concerns—or any other travel issue big or small—here at On Call, the health and safety of the travelers we serve is our top priority. Read our latest case study for an inside look at how On Call’s Global Assistance Teams work around the clock to fulfill our mission of helping… Read more »

Helping Travelers, Every Day:
COVID-19 Security Assistance Case Study

On Call’s mission has always been helping travelers in their time of need, every day, and the COVID-19 pandemic has been no different. The pandemic presented some interesting challenges, unique barriers, and extremely nuanced complications amid our efforts to return people home, but nothing that our Global Assistance teams couldn’t handle! Read our latest case… Read more »

On Call’s Global Assistance & Security Expert, Ryan DeStefano, Answers (More) Top COVID-19 Travel FAQs

As COVID-19 continues to dominate the conversation, it’s getting increasingly more difficult to sift through the abundance of information and decipher what’s really relevant for your travelers and your organization. On Call’s VP of Global Assistance Services, Ryan DeStefano, is here to help by answering more  FAQs we’ve been hearing from clients and travelers, while… Read more »

ACs: Your Lifeline to Medical, Security and Travel Assistance

Recently, we had a new graduating class of Assistance Coordinators (ACs). Congratulations to our newest ACs! Left to Right: Katie, Kim, Justin, Djenebou, Maria , Sarah, Kristin (Training Manager)                 Here at On Call International, our Assistance Coordinators are on the front lines helping travelers around the world,… Read more »

Travel Risk Management 101: Working Effectively With Your Organization’s Emergency Assistance Provider

This article was submitted by guest contributor, Marcia Henisz, former Senior Director of International Health, Safety and Security at Drexel University and Principal and Founder of SASSIE Consulting. Her work focuses on the management and mitigation of international risk for academic travelers, including helping clients with incident response, strategy, policy development and education of travelers…. Read more »

Helping Travelers, Every Day: Security Evacuations in Hong Kong

From medical emergencies to security concerns—or any other travel issue big or small—here at On Call, the health and safety of the travelers we serve is our top priority. Read our latest case study for an inside look at how On Call’s Global Assistance Teams work around the clock to fulfill our mission of helping… Read more »

Helping Travelers Every Day: Global Emergency Assistance Snapshot

From medical and security emergencies to more common concerns like a delayed flight or missing passport—here at On Call, every phone call (or live chat, text, or email!) we receive is an opportunity to help someone get prepared for travel or solve a problem while they’re away. Read our latest global emergency assistance snapshot for… Read more »

Travel Assistance 101: What to Do If You Test Positive for COVID While Traveling Abroad

Post Updated: 10/18/2022 Share this helpful information with your travelers to help them prepare in the event they test positive for COVID while traveling abroad: Be aware of quarantine or isolation regulations (if required) at your destination – Pro tip: Many countries offer a COVID hotline that may help answer general questions and direct you… Read more »

Helping Travelers Every Day: Global Emergency Assistance Snapshot

From medical and security emergencies to more common concerns like a delayed flight or missing passport—here at On Call, every phone call (or live chat, text, or email!) we receive is an opportunity to help someone get prepared for travel or solve a problem while they’re away. Read our latest global emergency assistance snapshot for… Read more »