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A canceled or delayed flight can be stressful for anyone from first-time flyers to even the most seasoned travelers. However, the good news is, that there are tips and tricks that anyone can have in their ‘travel assistance toolboxes’ to help minimize the impacts from these setbacks. On Call’s Global Response Center receives several of

We travel for many reasons, but meeting and interacting with people of other cultures surely tops most lists. Most of the time, these interactions are quite positive and rewarding – but sometimes, travelers can find themselves victims to scammers who love to prey upon travelers. Learn more about some of these most common travel safety

AMERICAS Haiti’s Crisis: A Humanitarian Disaster in the Western Hemisphere In a country where elected officials are not elected, the police are ineffective and outgunned, and the ports and major highways are controlled by gangs with more influence and power than the central government, it is hard to imagine what a more cliche Hollywood dramatized

On Call’s Global Response Center’s (GRC’s) biggest responsibility is to fulfill our mission of helping travelers, every day, in their time of need. Every phone call (or live chat, text, or email!) our Global Response Center receives is an opportunity to help someone get prepared to travel or solve a problem while they’re away –

Prior to the  pandemic, many organizations were hyper-focused on the response components of their Travel Risk Management (TRM) programs, such as having the right resources in place to help support and protect their travelers in the event they encounter a medical or security emergency overseas. While this is still critically important, many of these same

AMERICAS Increased Volcanic Activity in Colombia April started with the slow awakening of the Nevado del Ruiz volcano in Colombia, which began to spew ash and has shown increased levels of seismic activity, indicating an eruption may be imminent. Many travelers to the continent are aware of the dangers of the vast Amazon rainforest; however,

Does the travel risk management plan you set at the beginning of the year need a spring refresh? Spring is not only a great time for fresh starts, but a perfect opportunity to reset and recalibrate your goals and priorities. In fact, research suggests that spring may be one of the best times to start

Check out this useful travel safety packing list from On Call Global Security Specialist Johanna Hartnett to learn what to physically and mindfully pack for safer and smoother travels abroad: To Physically Pack: Passport & Copy of Passport – in the event the original is lost or stolen Medications – in original containers to avoid