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Before something goes amiss on your next trip, consider taking some expert travel planning advice from On Call’s Kristin Toth, who specializes in these ‘go-wrong’ scenarios. As the Vice President of Operations, Kristin oversees all of On Call’s Global Emergency Assistance Teams who are responsible for helping people with their travel problems, day in and

Navigating an increasingly uncertain global risk climate can be challenging—particularly for those responsible for fostering a safe and rewarding environment for students, faculty, and staff abroad. Luckily, intelligence can play a critical role in making sound decisions even during the most complex circumstances—allowing organizations to avoid ‘analysis paralysis’ while identifying the best path forward. In

AMERICAS Second Attempt at South American Integration In a continent historically divided among itself, where political ideologies can manifest in extreme shifts to the right or left side of the political spectrum and where regional rivalries are plentiful, there is an ongoing, revitalized attempt to create a South American regional block. If successful, a South

A canceled or delayed flight can be stressful for anyone from first-time flyers to even the most seasoned travelers. However, the good news is, that there are tips and tricks that anyone can have in their ‘travel assistance toolboxes’ to help minimize the impacts from these setbacks. On Call’s Global Response Center receives several of

We travel for many reasons, but meeting and interacting with people of other cultures surely tops most lists. Most of the time, these interactions are quite positive and rewarding – but sometimes, travelers can find themselves victims to scammers who love to prey upon travelers. Learn more about some of these most common travel safety

AMERICAS Haiti’s Crisis: A Humanitarian Disaster in the Western Hemisphere In a country where elected officials are not elected, the police are ineffective and outgunned, and the ports and major highways are controlled by gangs with more influence and power than the central government, it is hard to imagine what a more cliche Hollywood dramatized

On Call’s Global Response Center’s (GRC’s) biggest responsibility is to fulfill our mission of helping travelers, every day, in their time of need. Every phone call (or live chat, text, or email!) our Global Response Center receives is an opportunity to help someone get prepared to travel or solve a problem while they’re away –

Prior to the  pandemic, many organizations were hyper-focused on the response components of their Travel Risk Management (TRM) programs, such as having the right resources in place to help support and protect their travelers in the event they encounter a medical or security emergency overseas. While this is still critically important, many of these same