Welcome to On Call International’s Blog

AMERICAS  Panama’s Passage: Protests, Power, and Pursuit of Pacific Primacy An unexpected strategic development of the Trump administration is its framing of relations with other Western Hemisphere neighbors, including the threat to regain control of the Panama Canal. As a result, anti-American sentiment and a sharp rise in instability risk are changing the security and

This On Call International article will discuss the following: The different types of medical repatriation services available to travelers experiencing health-related emergencies abroad, explaining how medical repatriation helps travelers return home safely following medical treatment and how transportation arrangements are tailored to a traveler’s specific medical condition and level of care required during transit. How

This On Call International article will discuss the following: What crisis response exercises (CREs) are and how they strengthen travel risk management programs, explaining how discussion-based emergency scenarios help organizations evaluate response procedures, clarify responsibilities, identify gaps, and prepare stakeholders to effectively manage traveler health, safety, and security incidents. How organizations can use crisis response

AMERICAS  The Switzerland of Central America No More: Organized Crime and Rising Insecurity in Costa Rica In the past five years, Costa Rica has been undergoing a quiet transformation. The idyllic Central American nation known for its clean beaches, pristine jungles, and political stability has been the go-to destination for many travelers looking to experience

This On Call International article will discuss the following: What crisis response exercises (CREs) are and why they are an important component of traveler risk management, explaining how discussion-based emergency scenarios help organizations evaluate response procedures, improve preparedness, and strengthen the ability of key stakeholders to support travelers during medical, safety, and security incidents. Examples

This On Call International article will discuss the following: How On Call International’s Global Response Center supports travelers through personalized, around-the-clock assistance, highlighting the critical role of assistance coordinators in helping travelers navigate unexpected challenges, providing reassurance during stressful situations, and ensuring travelers feel supported before, during, and after their journeys. The people and values

This On Call International article will discuss the following: The different types of emergency evacuation services available to travelers during crises, explaining how natural disaster evacuations, medical evacuations, and political evacuations help protect travelers when they face serious health, safety, security, or environmental threats while away from home. How travel assistance providers coordinate complex evacuations

This On Call International article will discuss the following: How medical emergencies in remote or resource-limited locations can create unique challenges for travelers, highlighting the importance of rapid medical assessment, access to specialized care, and coordinated transportation when local healthcare infrastructure is unable to meet a traveler’s medical needs. The role of travel assistance providers