Welcome to On Call International’s Blog

Background At the onset of the Israel-Iran crisis, rapidly evolving conditions across Middle East airspace abruptly led to widespread disruptions to commercial air travel. As airspace closures were implemented, 17 travelers en route to the United States were diverted to Istanbul, Turkey, leaving them stranded and with disrupted travel plans. With uncertainty surrounding flight availability

Executive Summary On Call International highlights water scarcity as an emerging travel risk that is reshaping how organizations plan and manage business travel. As freshwater resources become increasingly strained in destinations around the world, travelers and travel programs must consider both operational risks and the broader impact of travel in local communities. Key takeaways Water

Executive Summary On Call International emphasizes that crisis response exercises are essential to effective Travel Risk Management (TRM). Regular, realistic exercises help organizations strengthen preparedness, improve coordination, and keep emergency response plans current. Key takeaways: Define clear objectives to guide crisis decision-making Review procedures regularly to identify and address gaps. Involve key stakeholders and decision-makers

AMERICAS Swipe with Caution: Latin America’s Growing Digital Fraud Risk Travelers to Latin America are increasingly facing a less visible yet highly disruptive threat: digital fraud. Unlike street crime or pickpocketing, these scams unfold silently and are often only discovered when a bank account is drained or a loyalty account is compromised. As the region

Holiday travel brings excitement and the chance to reconnect with loved ones, but it also introduces unique safety challenges that travelers should prepare for. From crowded airports and festive events to unpredictable weather and increased theft risks, the holiday season requires extra vigilance. Planning ahead, staying aware of your surroundings, and taking simple precautions can

On Call’s in-house Operations, Medical, and Security Teams aren’t just names on a screen—they’re real people who work tirelessly behind the scenes, 24/7/365, to support our mission of helping travelers, like yours, every day. This blog feature serves as a way for you to ‘meet’ the kind faces on the other side of the phone

AMERICAS Rising Risk: Organized Crime Surges in Peru, Ecuador, and Chile The assassination of Indonesian diplomat, Zetro Leonardo Purba, in Lima, Peru, in September 2025 marked a turning point in how organized crime is perceived across South America’s Pacific states. Once considered among the region’s most stable nations, Chile, Ecuador, and Peru are experiencing a

Staying safe while traveling begins with making smart choices about accommodations. This checklist is designed to help keep you and your travelers protected and prepared for hotel stays. Use this resource as a quick reference, especially in unfamiliar or high-risk environments. Choose a Safer Room Location Request a room located between the third and sixth

At On Call, our mission is to support travelers, no matter where they are or when they need us. In our Service Spotlight series, we dive into the different services that help ensure our travelers’ trips are safer, healthier, and smoother. This month, we’re focusing on some of the travel emergency assistance services we offer