Travel risk management (TRM) is a comprehensive, consistent and proactive approach to protecting your people and your organization from travel risks. The broader notion of travel risk management and duty of care is not just linked to how well your organization can respond to a crisis—but rather, how well equipped it is to actually help
Read MoreWelcome to On Call International’s Blog
Helping Travelers Everyday: Global Emergency Assistance Snapshot
Special Edition: Israel-Gaza Crisis Response On Call’s mission has always been helping travelers in their time of need, every day, and the Israel-Gaza Crisis has been no different. Read our latest global emergency assistance snapshot for an inside look at how On Call’s centralized teams of Security, Operations, and Medical experts worked together behind the
Read MoreHelping Travelers, Every Day: Medical Assistance in Sierra Leone
Background A traveler visiting Sierra Leone, a remote country on the southwest coast of West Africa, was driving a motorbike when he was struck by another vehicle. This accident resulted in a traumatic brain injury with an intracranial hemorrhage and clavicle fracture. The traveler was unconscious in the ICU when his wife contacted On Call
Read MoreHelping Travelers, Every Day: Medical Assistance in Timor-Leste
Background A middle-aged university student studying abroad in Dili, which lies on the northern coast of Timor-Leste in Southeast Asia, sought out a local hospital after experiencing flu-like symptoms for three days. The student was admitted to a local medical facility, where she was then diagnosed with Dengue Fever. While admitted, her illness became more
Read MoreHelping Travelers, Every Day: Security Assistance Case in Bangladesh
Background In Summer 2024, a student-led protest movement ousted Bangladesh’s prime minister, Sheikh Hasina. The protests resulted in several deaths across the country as well as significant travel disruptions and delays; adding to the chaos, authorities cut off mobile and Internet access for several days in a bid to control the outbreak of protests and
Read MoreHelping Travelers, Every Day: Security Assistance Case Study Earthquakes in Turkey
Background In the early morning hours of February 6, 2023, a 7.8 earthquake struck south-central Turkey in Gaziantep Province. One of the strongest to hit the area in more than a century, the earthquake caused severe damage in South-Eastern Turkey and North-Western Syria and was felt as far as away as Lebanon and Egypt. Multiple
Read MoreHelping Travelers, Every Day: Security Assistance in Ukraine
Background On 21 February 2022, Russia officially recognized the Luhansk People’s Republic and the Donetsk People’s Republic, separatist states in Ukraine’s eastern Donbas region, as independent territories. Subsequently, Russian troops began deploying to the two separatist states. Three days later on 24 February 2022, Russia invaded Ukraine along three major fronts. As a result of
Read MoreHelping Travelers, Every Day: Security Assistance Case Study Evacuation Out of South Sudan
Background Mankien is a small village in South Sudan near the northern border. Far from the capital Juba, this region has little to no police or government presence and is largely controlled by local militias through whom NGO aid groups gain permission to carry out operations. Initial Assistance Request An NGO worker in Mankien received
Read MoreTravel Security Considerations for C-Suite Personnel
Depending on the industry and type of organization, C-Suite personnel can face unique risks, ranging from opportunistic crime to targeted threats, such as cyber-attacks or kidnap-for-ransom, especially when traveling for business. These individuals can be even more susceptible to varied security threats; and as such, proactive security measures are paramount to keeping this traveler demographic
Read MoreMonthly Risk Spotlight: December 2023
AMERICAS A Focus on Territorial Disputes Across the Region On December 3, a national referendum was held in Venezuela to determine whether the nation should annex Essequibo, an oil-rich region of neighboring Guyana. Although the referendum was non-binding, and the United Nations (UN) has already publicly denounced it as illegitimate, the territorial dispute between Guyana
Read More