Helping Travelers Every Day: Violent Protests in Mexico

From medical emergencies to security concerns—or any other travel issue big or small—here at On Call, the health and safety of the travelers we serve is our top priority. Read our latest case study for an inside look at how On Call’s Global Assistance Teams work around the clock to fulfill our mission of helping

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What is an On Call Global Security Specialist (And Why Does Your Organization Need One)?

Here at On Call, we routinely find that administrators responsible for travel risk and security find themselves to be under-resourced, lower priority, and in constant fire-fighting mode. Our clients tell us it can sometimes feel impossible to be proactive about risk, let alone respond to incidents in a timely and effective fashion. This has become

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Monthly Risk Spotlight: March 2021

AMERICAS Elections in El Salvador Give Historic New Mandate to President Bukele On February 28 El Salvador legislative and municipal election results revealed that President Nayib Bukele’s Nuevas Ideas Party won a two-thirds majority of general assembly seats (56 of 84), a significant deviation from the post-Civil War bipolar status quo in which power was

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Overseeing International Travel in the New Normal: An Innovative Approach to Risk Management and Duty of Care

Many organizations spent most of 2020 reacting to travel bans and awaiting mandates from public health officials. Now, as more of the global population gets vaccinated, governments reduce their border restrictions, and overall confidence in travel continues to build, many organizations are looking for a fresh approach to traveler protection, risk management, and duty of

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Monthly Risk Spotlight: February 2021

AMERICAS Central-South American Asylum Seekers Continue Attempt to Reach the US In mid-January riot police in Guatemala blocked approximately 7,000 migrants traveling north through the country in hopes of reaching the US. Violence was reported, with police deploying tear gas and using batons in clashes with migrants. This was the first mass group, or “caravan,”

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COVID-19 Vaccines & Travel: Q+A with On Call’s Chief Medical Officer: Part 2

The roll-out of COVID-19 vaccines has inspired optimism around restarting travel. According to On Call’s Chief Medical Officer, Dr. Siegart, “Receiving the COVID-19 vaccination is a vital step toward beating this pandemic and will ultimately play a pivotal role in creating more confidence around travel in the months to come.”  Dr. Siegart says he’s seen

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COVID-19 Vaccines & Travel: Q+A with On Call’s Chief Medical Officer: Part 1

The roll-out of COVID-19 vaccines has inspired optimism around restarting travel. According to On Call’s Chief Medical Officer, Dr. Siegart, “Receiving the COVID-19 vaccination is a vital step toward beating this pandemic and will ultimately play a pivotal role in creating more confidence around travel in the months to come.”  Dr. Siegart says he’s seen

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The Status and Outlook of International Travel in 2021

In the first quarter of 2020, global travel was severely disrupted due to the emergence of the COVID-19 virus, the subsequent declaration of a global pandemic, and the gradual implementation of international travel restrictions by nearly every country. Throughout the remainder of the year, most countries took a guarded approach to reopening their borders. Various

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Helping Travelers Every Day: Medical Evacuation of a Patient With a Mental Illness During a Pandemic

On Call’s mission has always been helping travelers in their time of need, every day, and the COVID-19 pandemic has been no different. The pandemic presented some interesting challenges, unique barriers, and extremely nuanced complications amid our efforts to return people home, but nothing that our Global Assistance teams couldn’t handle! Read our latest case

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