On Call in Action: Woman Fractures Foot at Sochi Olympics

On Call International helps organizations and their travelers take a proactive and holistic approach to not only managing emergencies when they arise—but also planning for and even preventing them before they happen. Tune in each month to see how On Call International helps with travel problems, big and small, every day:

This Month: Women Fractures Foot at Sochi Olympics
Jennifer*, a woman traveling solo in Sochi for the Winter Olympics, tripped and fell while hopping a train to Olympic Park. She was admitted to the closest hospital and diagnosed with a severe foot fracture. Jennifer was frightened to receive medical care in a foreign country, so she called her travel assistance provider, On Call International for help.

On Call to the Rescue
On Call immediately reached out to Jennifer’s treating doctors. With a large cast on her lower-right leg, and crutches limiting her mobility, On Call’s medical team recommended she return home for further treatment. On Call stayed in touch with the worried traveler daily and coordinated her flight arrangements back to the States in premium seating so she could recline and elevate her leg as medically necessary.

Since Jennifer was on crutches, On Call also suggested she refrain from navigating the hectic Sochi airport on her own. Jennifer couldn’t have been happier when On Call worked with her airline to arrange for wheelchair assistance services. Jennifer was also relieved that On Call worked with her U.S. medical insurer to arrange for guarantee of payment for her hospital bills — one less thing to worry about once she got home.

Home Safe and Sound 
Jennifer arrived home safely and eager to start her recovery in rehab. With On Call’s help, Jennifer’s foot injury was a lot less stressful and easier to manage, especially in the midst of a major multinational sporting event!

*Names have been changed to protect traveler privacy.

Want to learn more about On Call’s proactive and holistic travel risk management solutions? Contact us today.

Photo credits:

Sochi train from Dmitry Selivyorstov

Foot in cast from Audreyjm