On Call in Action: Student Burned While Studying in China

Evac crew

Whether you’re traveling for business, school, or pleasure, it’s safe to say that things don’t always go as planned. (Good thing you always remember to pack your On Call card!) But here’s the thing: unless you’ve actually experienced a travel emergency (a broken leg, lost prescription, stolen passport, or even a legal mix-up), it’s hard to imagine how travel assistance could really come in handy or even save your life. Not to worry – tune in each month to see how travelers just like you turn to On Call International every day for help with their travel emergencies, both big and small.

This month: Student Burned While Studying in China
Jonathan,* a student traveling with a study abroad group in Baojing, China, was badly burned when Air evaca hot water pipe burst in his dormitory. His treating doctors called his university’s travel assistance provider, On Call International, about the situation.

On Call to the Rescue
After an in-depth consultation with Jonathan’s doctors and nurses, On Call’s medical team decided he should be moved to a burn center in Shanghai for specialized treatment. On Call arranged for a private air ambulance with a full medical crew to transport Jonathan to Shanghai. On Call also helped coordinate a prepayment to the burn center to ensure Jonathan’s prompt admission. Once Jonathan arrived in Shanghai, he was transferred to the ground ambulance that On Call prearranged so he could be transported to the burn unit for further care.

Safe and Sound
Inside of air ambulanceOn Call’s medical team closely monitored Jonathan’s care and also remained in close contact with his parents and university advisers to address their questions and concerns. When he was ready to be discharged, On Call was able to coordinate his flight and medical clearance so he could return back to Baojing on a commercial flight. Because of the help from his attending physicians and On Call International, Jonathan arrived back at his dormitory not only in good health, but eager to return to his studies.


* Names have been changed to protect member privacy.

Safe Travels!

Photo credits:

Airplane transport from Jdflyer


  1. Blues and Twos says:

    On Call’s medical team closely monitored Jonathan’s care and also
    remained in close contact with his parents Blues and Twos and university advisers to
    address their questions and concerns.

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