Helping Travelers Every Day:
Student Goes Missing in England

From medical emergencies to security concerns—or any other travel issue big or small—here at On Call, the health and safety of the travelers we serve is our top priority. Read our latest case study for an inside look at how On Call’s Global Assistance Teams work around the clock to fulfill our mission of helping travelers in their time of need, every day.

Student Goes Missing in England
A study abroad director, received word that one of her students who was studying abroad in England, had gone missing. The study abroad director reached out to the university’s head of international security to report the issue and to formulate a game plan. The head of security immediately placed a call to On Call  for further consultation and assistance.

On Call Steps In
An On Call Global Security Specialist (GSS) quickly stepped in to assist the study abroad director and her colleague with locating their missing student. The student was initially reported missing by his roommate, who said the student had been exhibiting unusual behavior, including trying to board a plane without identification. That incident had resulted in the student being arrested and returned to the dorm by the local police without further explanation.

Using the known details about the student’s situation, our security team liaised with local authorities, the U.S. Embassy, and our resource network in the area, and found the student at a local hospital. The student had checked himself in after feeling mentally unstable, and the situation quickly became a medical case rather than a missing person case. We activated our medical team, who spoke with the student’s treating doctor, the study abroad director, and the student’s parents regarding the situation. Following an analysis of the student’s condition, our medical team determined it would be best for him to return to his home in the U.S. to continue his recovery.

Safe Arrival Home
Due to Cooper’s mental health condition, he was considered a flight risk and needed supervision to board the plane. We arranged for a Rescue Nurse to travel home with him to monitor his care and ensure his safe arrival directly at his home. Judy, Cooper’s family, and the entire faculty were thankful to have On Call by their side during this stressful and unpredictable circumstance.


For over 25 years, On Call International has provided fully-customized travel risk management and global assistance services protecting millions of travelers, their families, and their organizations. Contact us today and watch our video to learn more. You can also stay in touch with On Call’s in-house risk management, travel health and security experts by signing up for our quarterly Travel Risk Management (TRM) newsletter.