On Call in Action: Business Traveler Misses Flight to Madrid…

Woman working at desk

Whether you’re traveling for business, school, or pleasure, it’s safe to say that things don’t always go as planned. (Good thing you always remember to pack your On Call card!) But here’s the thing: unless you’ve actually experienced a travel emergency (a broken leg, lost prescription, stolen passport, or even a legal mix-up), it’s hard to imagine how travel assistance could really come in handy or even save your life. Not to worry – tune in each month to see how travelers just like you turn to On Call International every day for help with their travel emergencies, both big and small.

This Month: Tami, who was traveling to an important business meeting in Madrid, got stuck at the office and missed her flight from New York City. While she was no stranger to travel delays, actually missing her flight was a different story. Not knowing what to do next, Tami feared the domino effect that this seemingly small annoyance could have on the rest of her trip. She decided to call her company’s travel assistance provider, On Call International, for help with her dilemma.

On Call to the Rescue…
On Call reviewed Tami’s itinerary and immediately began damage control. First, On Call worked with the airline to book her a seat on the next flight to Madrid, which was just a few hours later. Call center staffThen, On Call contacted the transport company that would be waiting for Tami at the airport in Madrid to inform them of her new arrival time.

On Call also notified Tami’s hotel of her change in plans to avoid any unpleasant surprises at check-in. And since Tami was having trouble placing international calls, On Call contacted her colleagues in Madrid to let them know that she would be arriving later than planned.

Business Trip Resumes…
Tami was thankful she didn’t have to spend her entire afternoon in line or on the phone rearranging her trip. Instead, she prepared some notes for her meeting and had a bite to eat while On Call took care of the details. Once Tami safely arrived in Madrid, she couldn’t wait to tell her colleagues how On Call prevented a small travel snag from completely ripping apart her trip.

* Names have been changed to protect member privacy.

Safe Travels!

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