On Call in Action: Child’s Health Scare Interrupts Trip

Sick girl with feverWhether you’re traveling for business, school, or pleasure, it’s safe to say that things don’t always go as planned. (Good thing you always remember to pack your On Call card!) But here’s the thing: unless you’ve actually experienced a travel emergency (a broken leg, lost prescription, stolen passport, or even a legal mix-up), it’s hard to imagine how travel assistance could really come in handy or even save your life. Not to worry – tune in each month to see how travelers just like you turn to On Call International every day for help with their travel emergencies, both big and small.

This Month: After a recent promotion, Veronica surprised her husband and their daughter, Emily, with a trip to Paris. While on a guided tour to the Louvre, Veronica’s daughter began to complain of a stomach ache. After Emily’s symptoms worsened, her parents were concerned that she might need medical attention. Unsure of which local hospitals or clinics were available to them, Veronica decided to reach out to her company’s travel risk management provider, On Call International, for help.

On Call to the Rescue…

On Call connected Emily and her parents with a nurse who could assess her condition over the phone. The nurse evaluated Emily’s symptoms and advised her to seek medical attention as soon as possible. On Call then located a clinic just a few minutes away from their hotel. This clinic had several English-speaking doctors and was well known for catering to tourists.

With On Call’s assistance, Emily saw a doctor that evening and was diagnosed with the stomach flu. The doctor also prescribed a medication for her aches and pains. Following the appointment, On Call helped the family find a nearby pharmacy to fill the prescription.

The Vacation Continues…

When On Call called to check in the following morning, they were happy to hear that Emily was on the road to recovery. On Call continued to monitor Emily’s progress and was thrilled to hear that after a full day of rest, the flu had passed and the family could continue their grand tour of France.

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