On Call in Action: Lost Wallet While Vacationing in Spain

Whether you’re traveling for business, school, or pleasure, it’s safe to say that things don’t always go as planned. (Good thing you always remember to pack your On Call card!) But here’s the thing: unless you’ve actually experienced a travel emergency (a broken leg, lost prescriptionstolen passport, or even a legal mix-up), it’s hard to imagine how Lost wallet on sidewalkyou turn to On Call International every day for help with their travel emergencies, both big and small.

This Month: Man Loses His Wallet While on an Anniversary Trip with His Wife…

Steve* and his wife, Karen,* were vacationing in Spain to celebrate their anniversary. After a delicious lunch at a café in Madrid, Steve reached for his wallet and realized he must have left it at a shop they visited earlier that afternoon. Revisiting the shop and frantically retracing their steps left Steve with an unfortunate conclusion – his wallet, along with his credit cards, ATM card and cash, were missing.

Steve couldn’t believe he made such a careless mistake. Luckily, he and his wife were enrolled in a travel assistance plan, and Steve knew he could call On Call for help.

On Call to the Rescue…

On Call advised Steve to file a police report and provided language interpretation services to help him work with the local authorities. On Call also called Steve at his hotel andWorried man talking on phone connected him with his bank and credit card companies to cancel and reissue his cards.

Because Steve and Karen lost all their spare cash with the wallet, On Call contacted their family to secure emergency funds via Western Union. Fortunately, there was a pick-up location within walking distance from their hotel.

Anniversary Trip Resumes…

With On Call’s help, Steve and Karen were able to continue their trip with enough means to eat, pay for transportation, explore the sights and enjoy the local culture. Though his wallet was never recovered, Steve was relieved that his anniversary trip — and his credit — weren’t ruined.

Safe Travels!


* Names have been changed to protect member privacy.

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