Helping Travelers Every Day: Meet the On Call Team

On Call’s in-house Operations, Medical, and Security Teams aren’t just names on a screen—they’re real people who work tirelessly behind the scenes, 24/7/365, to support our mission of helping travelers, like yours, every day. This blog feature serves as a way for you to ‘meet’ the kind faces on the other side of the phone… Read more »

Monthly Risk Spotlight: November 2025

AMERICAS Rising Risk: Organized Crime Surges in Peru, Ecuador, and Chile The assassination of Indonesian diplomat, Zetro Leonardo Purba, in Lima, Peru, in September 2025 marked a turning point in how organized crime is perceived across South America’s Pacific states. Once considered among the region’s most stable nations, Chile, Ecuador, and Peru are experiencing a… Read more »

Protect Your Stay: Hotel Safety Tips for Every Traveler

Written by On Call International’s Global Security Team Staying safe while traveling begins with making smart choices about accommodations. This checklist is designed to help keep you and your travelers protected and prepared for hotel stays. Use this resource as a quick reference, especially in unfamiliar or high-risk environments. Choose a Safer Room Location Request… Read more »

Travel Risk Update: Hurricane Melissa

Background In the early hours of October 27, Hurricane Melissa intensified into a Category 3 storm in the Caribbean basin before making landfall in Jamaica as a Category 5 hurricane.  On October 29, the hurricane made landfall in Cuba as a Category 2 storm. Forecast models indicate that Hurricane Melissa will continue moving northwest toward… Read more »

On Call’s Travel Risk Management Newsletter: Fall 2025

We’re preparing for the busy summer travel season with the latest trends, resources, & insights in Travel Risk Management (TRM) Today via our Fall 2025 e-newsletter. Each quarter, subscribers of On Call’s e-newsletter, TRM: Today, will receive news, information, and resources to set them and their travelers up for success through the rest of this season (and beyond!)…. Read more »

Monthly Risk Spotlight: October 2025

AMERICAS Femicide and Digital Exposure in Latin America: An Emerging Risk Vector Gender-based violence (GBV) against women, aka femicide, remains a deeply rooted issue across Latin America.   Recent high-profile killings in Argentina and Mexico have reignited public debate and sparked protests across the region. As these tragedies unfold in increasingly visible ways online, their public… Read more »

Monthly Risk Spotlight: September 2025

AMERICAS Chikungunya: Tracking the Spread and Response Chikungunya, a mosquito-borne viral disease, is an escalating public health concern across Latin America. Transmitted by the same mosquitoes responsible for spreading Dengue and Zika, the virus can cause severe and sometimes long-lasting symptoms. The virus manifests with a sudden onset of high fever and severe joint pain,… Read more »

Monthly Risk Spotlight: August 2025

AMERICAS Navigating Cartel-Controlled Areas: Risks and Precautions Organized crime has long shaped Mexico’s security landscape. Positioned between the world’s largest drug market, the United States, and the major drug-producing regions of South America, Mexico has become a strategic hub for producing, transporting, and distributing illicit substances such as fentanyl, heroin, and cocaine. Many cartels began… Read more »

Monthly Risk Spotlight: July 2025

AMERICAS From Beaches to Highlands: Dengue Crisis Spreads Across Latin America As Latin America enters its tropical season, a surge in dengue fever threatens to evolve into a regional health crisis. The 2025 outbreak, driven by climate shifts, urban overcrowding, and strained infrastructure. The spread of dengue beyond traditional hotspots is reshaping mobility and medical… Read more »

On Call’s Travel Risk Management Newsletter: Summer 2025

We’re preparing for the busy summer travel season with the latest trends, resources, & insights in Travel Risk Management (TRM) Today via our Summer 2025 e-newsletter. Each quarter, subscribers of On Call’s e-newsletter, TRM: Today, will receive news, information, and resources to set them and their travelers up for success through the rest of this season (and… Read more »