Search Results for: security assistance

When a crisis unfolds, whether due to geopolitical conflict, natural disaster, or civil unrest, the impact extends far beyond logistics. Travel disruptions, evolving security conditions, and uncertainty can create both operational challenges and emotional strain for travelers and employees alike. In these moments, access to real-time intelligence, coordinated support, and expert guidance becomes critical. Organizations… Read more »

When organizations operate in high-risk environments, escalation protocols are activated in moments of uncertainty, when information is incomplete, emotions are heightened, and the cost of delay can outweigh the risk of imperfect decisions. Recent global crises have once again demonstrated that escalation is not merely a procedural function, but a human, operational, and strategic discipline… Read more »

AMERICAS Swipe with Caution: Latin America’s Growing Digital Fraud Risk Travelers to Latin America are increasingly facing a less visible yet highly disruptive threat: digital fraud. Unlike street crime or pickpocketing, these scams unfold silently and are often only discovered when a bank account is drained or a loyalty account is compromised. As the region… Read more »

On Call’s in-house Operations, Medical, and Security Teams aren’t just names on a screen—they’re real people who work tirelessly behind the scenes, 24/7/365, to support our mission of helping travelers, like yours, every day. This blog feature serves as a way for you to ‘meet’ the kind faces on the other side of the phone… Read more »

AMERICAS Rising Risk: Organized Crime Surges in Peru, Ecuador, and Chile The assassination of Indonesian diplomat, Zetro Leonardo Purba, in Lima, Peru, in September 2025 marked a turning point in how organized crime is perceived across South America’s Pacific states. Once considered among the region’s most stable nations, Chile, Ecuador, and Peru are experiencing a… Read more »

Staying safe while traveling begins with making smart choices about accommodations. This checklist is designed to help keep you and your travelers protected and prepared for hotel stays. Use this resource as a quick reference, especially in unfamiliar or high-risk environments. Choose a Safer Room Location Request a room located between the third and sixth… Read more »

Background In the early hours of October 27, Hurricane Melissa intensified into a Category 3 storm in the Caribbean basin before making landfall in Jamaica as a Category 5 hurricane.  On October 29, the hurricane made landfall in Cuba as a Category 2 storm. Forecast models indicate that Hurricane Melissa will continue moving northwest toward… Read more »

We’re preparing for the busy summer travel season with the latest trends, resources, & insights in Travel Risk Management (TRM) Today via our Fall 2025 e-newsletter. Each quarter, subscribers of On Call’s e-newsletter, TRM: Today, will receive news, information, and resources to set them and their travelers up for success through the rest of this season (and beyond!)…. Read more »

AMERICAS Femicide and Digital Exposure in Latin America: An Emerging Risk Vector Gender-based violence (GBV) against women, aka femicide, remains a deeply rooted issue across Latin America.   Recent high-profile killings in Argentina and Mexico have reignited public debate and sparked protests across the region. As these tragedies unfold in increasingly visible ways online, their public… Read more »

AMERICAS Chikungunya: Tracking the Spread and Response Chikungunya, a mosquito-borne viral disease, is an escalating public health concern across Latin America. Transmitted by the same mosquitoes responsible for spreading Dengue and Zika, the virus can cause severe and sometimes long-lasting symptoms. The virus manifests with a sudden onset of high fever and severe joint pain,… Read more »