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Background At the onset of the Israel-Iran crisis, rapidly evolving conditions across Middle East airspace abruptly led to widespread disruptions to commercial air travel. As airspace closures were implemented, 17 travelers en route to the United States were diverted to Istanbul, Turkey, leaving them stranded and with disrupted travel plans. With uncertainty surrounding flight availability

AMERICAS Swipe with Caution: Latin America’s Growing Digital Fraud Risk Travelers to Latin America are increasingly facing a less visible yet highly disruptive threat: digital fraud. Unlike street crime or pickpocketing, these scams unfold silently and are often only discovered when a bank account is drained or a loyalty account is compromised. As the region

Holiday travel brings excitement and the chance to reconnect with loved ones, but it also introduces unique safety challenges that travelers should prepare for. From crowded airports and festive events to unpredictable weather and increased theft risks, the holiday season requires extra vigilance. Planning ahead, staying aware of your surroundings, and taking simple precautions can

On Call’s in-house Operations, Medical, and Security Teams aren’t just names on a screen—they’re real people who work tirelessly behind the scenes, 24/7/365, to support our mission of helping travelers, like yours, every day. This blog feature serves as a way for you to ‘meet’ the kind faces on the other side of the phone

AMERICAS Rising Risk: Organized Crime Surges in Peru, Ecuador, and Chile The assassination of Indonesian diplomat, Zetro Leonardo Purba, in Lima, Peru, in September 2025 marked a turning point in how organized crime is perceived across South America’s Pacific states. Once considered among the region’s most stable nations, Chile, Ecuador, and Peru are experiencing a

Staying safe while traveling begins with making smart choices about accommodations. This checklist is designed to help keep you and your travelers protected and prepared for hotel stays. Use this resource as a quick reference, especially in unfamiliar or high-risk environments. Choose a Safer Room Location Request a room located between the third and sixth

At On Call, our mission is to support travelers, no matter where they are or when they need us. In our Service Spotlight series, we dive into the different services that help ensure our travelers’ trips are safer, healthier, and smoother. This month, we’re focusing on some of the travel emergency assistance services we offer

Background In the early hours of October 27, Hurricane Melissa intensified into a Category 3 storm in the Caribbean basin before making landfall in Jamaica as a Category 5 hurricane.  On October 29, the hurricane made landfall in Cuba as a Category 2 storm. Forecast models indicate that Hurricane Melissa will continue moving northwest toward

We’re preparing for the busy summer travel season with the latest trends, resources, & insights in Travel Risk Management (TRM) Today via our Fall 2025 e-newsletter. Each quarter, subscribers of On Call’s e-newsletter, TRM: Today, will receive news, information, and resources to set them and their travelers up for success through the rest of this season (and beyond!).