On Call in Action: Throat Infection in the Bahamas

On Call International helps organizations and their travelers take a proactive and holistic approach to not only managing emergencies when they arise—but also planning for and even preventing them before they happen. Tune in each month to see how On Call International helps with travel problems, big and small, every day:

 

This Month: Family Trip Nearly Derailed by Illness

John*, a father of two from Seattle, was headed to the Bahamas for some sun, fun and relaxation with his wife and kids. Unfortunately, their trip took a turn for the worse when John got a sore throat shortly after arriving in Nassau. The next day his throat felt terrible, so he began taking over-the-counter medication for the pain. Soon, John had a high fever–he could drink liquids, but it was painful to swallow food. John decided it was time to call On Call International for help.

On Call to the Rescue

On Call International connected John with a nurse then scheduled a same-day appointment at a local physician’s office. On Call guaranteed payment on behalf of John’s U.S. medical insurer so he had immediate access to care. At his appointment, the local doctor verified that John’s tonsils were enlarged and reddened and that he had an infection.

The physician prescribed a broad-spectrum antibiotic and anti-inflammatory drug, which John’s wife picked up at a local pharmacy recommended by On Call. Because his infection was unusually severe, On Call’s medical team felt that John was not fit to return home as scheduled (acute throat infections can affect the middle ear and changes in air pressure may damage the eardrum). On Call helped John and his family work with the airline to reschedule their flight so he could fly home safely a couple days later.

Home Safe and Sound

John recovered soon after arriving home and was thankful that he had On Call International’s help in dealing with his illness so far from home.

*Names have been changed to protect traveler privacy.

Want to learn more about On Call’s proactive and holistic travel risk management solutions? Contact us today.

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