On Call in Action: Security Concerns in Berlin

On Call International helps organizations and their travelers take a proactive and holistic approach to not only managing emergencies when they arise—but also planning for and even preventing them before they happen. Tune in each month to see how On Call International helps with travel problems, big and small, every day:

Security Concerns in Berlin
Kelsey*, a faculty advisor, was leading a group of students on a trip to Berlin, Germany. After arriving, she learned that mass strikes and protests were planned in the city and would affect the subway, train stations, and airports. Unsure of how to proceed, she reached out to her institution’s travel risk management provider, On Call International, for assistance.

On Call to the Rescue
Kelsey spoke with On Call’s security team regarding her concerns. She told us she had plans to take the students by subway to various activities and was unsure of how else to get around the city within budget. She was also concerned for the group’s safety as she heard the protests were becoming violent.

Our Global Security team had been monitoring the situation for several days and was able to provide Kelsey with an in-depth analysis of the current security climate. The analysis included a list of areas where strikes and protests had already begun to occur. We explained the protests were only expected to last a day or two and provided reputable local resources to help her stay up-to-date on the latest information. We also explained that, although the protests were becoming disruptive, if she and the students avoided the high-risk areas, they should be safe to stay in the city.

Safe to Continue 
The protests ended, and public transportation resumed the following day. We called Kelsey to let her know it was safe to resume her travel plans. Kelsey was thankful to have On Call by her side to help ensure the group stayed safe during such a stressful and uncertain time.

*Names have been changed to protect traveler privacy.

Want to learn more about On Call’s proactive and holistic travel risk management solutions? Contact us today.


For over 25 years, On Call International has provided fully-customized travel risk management and global assistance services protecting millions of travelers, their families, and their organizations. Contact us today and watch our video to learn more. You can also stay in touch with On Call’s subject matter experts by signing up for our quarterly Travel Risk Management (TRM) newsletter.