On Call in Action: Pre-Travel Concerns

Whether you’re traveling for business, school, or pleasure, it’s safe to say that things don’t always go as planned. (Good thing you always remember to pack your On Call card!) But here’s the thing: unless you’ve actually experienced a travel emergency (a broken leg, lost prescription, stolen passport, or even a legal mix-up), it’s hard to imagine how travel assistance could really come in handy or even save your life. Not to worry – tune in each month to see how travelers just like you turn to On Call International every day for help with their travel emergencies, both big and small.

Shanghai Nightlife

This Month: Leticia* was preparing for an important work assignment in Shanghai. Given her lack of international travel experience and recent news reports of major health risks and security threats across the world, Leticia was feeling uneasy about her trip. Her boss suggested she reach out to their company’s travel risk management provider, On Call International, for some additional information regarding the current health and safety landscape in Shanghai.

On Call to the Rescue…

On Call assured Leticia that our medical and security teams could put together an analysis of Shanghai and the surrounding areas. This analysis would include a comprehensive landscape assessment, destination risk ratings, and insights on recent travel warnings and alerts. We also offered Leticia practical advice such as areas in Shanghai she should consider avoiding, lodging and transportation options, recommended hospitals, required vaccinations and how to reach out for help if necessary.

Confident and Prepared…

After receiving this in-depth assessment from On Call, Leticia felt much more confident and prepared for her trip. She was thankful for the proactive role that On Call took during her trip planning process.

*Names have been changed to protect member privacy.


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