On Call in Action: Hurricane Irma Evacuation

On Call International helps organizations and their travelers take a proactive and holistic approach to not only managing emergencies when they arise—but also planning for and even preventing them before they happen. Tune in each month to see how On Call International helps with travel problems, big and small, every day.

Hurricane Irma Evacuation
Following the devastation caused by Hurricane Irma in 2017, hundreds of travelers were stranded in St. Maarten with limited resources. On Call International initiated contact with our client, Derek,* an administrator for a U.S.-based organization operating on the island, to provide crisis management support and assistance. Derek reported that hundreds of travelers from his organization were stranded on the island with limited resources.

On Call to the Rescue
Concerned about the health and safety of these individuals, On Call and Derek determined an emergency evacuation was necessary. Rescue operations were already underway via the U.S. Government, so our Security Team got in touch with our government agency contacts and started to coordinate the quickest and safest way to move everyone off the island. Despite the limited flight availability and high demand of government flights, we were still successful in securing transportation. However, due to clearance restrictions, the government could not evacuate personal belongings or pets. To solve this challenge, our Transportation Team began to arrange for an evacuation via private charter plane to safely transport the remaining travelers with pets and other critical personal belongings.

A Sound Decision 
After discussions with Derek, U.S. Customs, and Border Patrol, On Call’s Transportation Team was able to obtain a waiver to proceed with an evacuation to the United States. Derek and his organization were grateful that we were able to support them in evacuating hundreds of individuals from their operations in St. Maarten to a safe haven.

*Names have been changed to protect traveler privacy.

Want to learn more about On Call’s proactive and holistic travel risk management solutions? Contact us today.