On Call in Action: Family Emergency During Conference

On Call International helps organizations and their travelers take a proactive and holistic approach to not only managing emergencies when they arise—but also planning for and even preventing them before they happen. Tune in each month to see how On Call International helps with travel problems, big and small, every day:

This Month
Benjamin*, a structural engineer, was attending a conference in Australia. During a break on the second day, he received an urgent message from his wife. When he called her, she broke the news that his father had been in a car accident and was in intensive care. Worried about how he would get home in time, Benjamin reached out to his company’s travel risk management provider, On Call International, for help.

On Call to the Rescue
We assured Benjamin that we would do everything we could to get him home. We gathered all of his original flight details, confirmed the nearest airport and made sure he had transportation from his hotel to the airport. With Benjamin’s permission, we also notified his employer of the situation and provided them with regular updates.

We helped change Benjamin’s original tickets and located a flight with the fewest possible layovers so he could make it to his father’s bedside as quickly as possible. He was booked on a flight out of Australia the following morning.

Home with Dad 
We checked in with Benjamin prior to his flight and advised that we would stay in touch with him until we could confirm his safe arrival home. Although it was a long journey, Benjamin made it home to see his father and was by his side during his recovery. Unable to imagine how he would have gotten home from Australia so rapidly on his own, Benjamin was relieved On Call could help during such an unexpected and stressful ordeal.

*Names have been changed to protect traveler privacy.

Want to learn more about On Call’s proactive and holistic travel risk management solutions? Contact us today.