On Call in Action: A Celebration Gone Wrong…

Whether you’re traveling for business, school, or pleasure, it’s safe to say that things don’t always go as planned. (Good thing you always remember to pack your On Call card!) But here’s the thing: unless you’ve actually experienced a travel emergency (a broken leg, lost prescription, stolen passport, or even a legal mix-up), it’s hard to imagine how travel assistance could really come in handy or even save your life. Not to worry – tune in each month to see how travelers just like you turn to On Call International every day for help with their travel emergencies, both big and small.

Upset girl Head in hands

This Month: While on an undergraduate program in Germany, Caroline was attending a birthday celebration in her friend’s dorm room and suddenly began to feel dizzy. When she later woke up in a state of confusion, she did not know how much time had passed — she did not recognize her surroundings, the person next to her and couldn’t remember the previous evening. When Caroline’s roommate saw how upset she was, she notified their program leader, Pam*. Pam was immediately worried about Caroline’s well-being and turned to the university’s travel risk management provider, On Call International, for help.

On Call to the Rescue…

On Call spoke with Caroline to get a detailed report of what happened and reassured her that the phone call was confidential and no details would be shared with anyone without her consent. On Call then located a nearby hospital and arranged an appointment for Caroline.

When Caroline’s toxicology report showed traces of flunitrazepam in her system, she began to panic and questioned her ability to return to school. Pam encouraged Caroline to speak with a counselor before making her final decision. On Call located a counselor near campus and scheduled an appointment for the following day

Safe and Confident Again…

Over the next several days, On Call checked in with Caroline to see how she was doing. After taking a short break from her studies and attending counseling sessions, Caroline felt confident enough to return to school full time. Caroline was grateful for On Call’s support and continued efforts to help her feel safe.

*Names have been changed to protect member privacy.


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