On Call in Action: A Celebration Gone Wrong

On Call International helps organizations and their travelers take a proactive and holistic approach to not only managing emergencies when they arise—but also planning for and even preventing them before they happen. Tune in each month to see how On Call International helps with travel problems, big and small, every day:

This Month
 While on an undergraduate program in Germany, Caroline was attending a birthday celebration in her friend’s dorm room and suddenly began to feel dizzy. When she later woke up in a state of confusion, she did not know how much time had passed — she did not recognize her surroundings, the person next to her and couldn’t remember the previous evening. When Caroline’s roommate saw how upset she was, she notified their program leader, Pam*. Pam was immediately worried about Caroline’s well-being and turned to the university’s travel risk management provider, On Call International, for help.

On Call to the Rescue 
On Call spoke with Caroline to get a detailed report of what happened and reassured her that the phone call was confidential and no details would be shared with anyone without her consent. On Call then located a nearby hospital and arranged an appointment for Caroline.

When Caroline’s toxicology report showed traces of flunitrazepam in her system, she began to panic and questioned her ability to return to school. Pam encouraged Caroline to speak with a counselor before making her final decision. On Call located a counselor near campus and scheduled an appointment for the following day

Safe and Confident Again 
Over the next several days, On Call checked in with Caroline to see how she was doing. After taking a short break from her studies and attending counseling sessions, Caroline felt confident enough to return to school full time. Caroline was grateful for On Call’s support and continued efforts to help her feel safe.

*Names have been changed to protect traveler privacy.

Want to learn more about On Call’s proactive and holistic travel risk management solutions? Contact us today.