On Call in Action – Unknown Illness in Kazakhstan


On Call International helps organizations and their travelers take a proactive and holistic approach to not only managing emergencies when they arise—but also planning for and even preventing them before they happen. Tune in each month to see how On Call International helps with travel problems, big and small, every day:Hispanic mature woman comforting her daughter

This Month: Judy* was working on a multi-year assignment in Kazakhstan. Judy’s daughter, Hayley*, was staying with her due to the length of the assignment. As Judy was leaving for work one morning, Hayley complained of feeling unwell. She had a fever, an intense headache, neck pain, and was extremely disoriented. Immediately concerned, Judy reached out to her employer’s travel risk management provider, On Call International, for assistance.

On Call to the Rescue:

On Call located the nearest hospital and arranged Hayley’s emergency transportation to the facility. After an initial assessment, Judy called us to explain that Hayley’s treating doctor suspected meningitis. Our Medical Director consulted with the treating doctor and determined Hayley would need an emergency air ambulance transfer to the closest pediatric neurologist. After weighing a variety of factors, we identified Istanbul, Turkey, as the best location for Hayley due to her condition.

Our transportation team quickly arranged Hayley’s air ambulance transfer. After obtaining the necessary permits and securing her hospital admission, Hayley and her mother were transported to Istanbul that evening. The doctors in Istanbul confirmed Hayley was suffering from viral meningitis and needed treatment with fluid, bed rest and antibiotics until her symptoms subsided.

A Safe Trip Home:

After two weeks of treatment, Hayley’s symptoms began to improve. Hayley’s medical team cleared her to return to Kazakhstan, and our Medical Director determined she could fly safely with her mother acting as her non-medical escort. We arranged the flight and later confirmed their safe arrival. Both Judy and Hayley were thankful to have On Call by their side during such a difficult ordeal.

*Names have been changed to protect traveler privacy.

Want to learn more about On Call’s proactive and holistic travel risk management solutions? Contact us today.



Speak Your Mind