Helping Travelers Every Day: Meet On Call’s GRC – Zulika Mustapha

On Call’s Global Response Center’s (GRC’s) biggest responsibility is to fulfill our mission of helping travelers, every day, in their time of need. Every phone call (or live chat, text, or email!) our Global Response Center receives is an opportunity to help someone get prepared to travel or solve a problem while they’re away –

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Rescue Nurse at On Call International CAMTS Accreditation: Raising the Bar for Quality and Travel Safety

Rescue Nurse at On Call International is, once again, proud to receive the Commission on Accreditation of Medical Transport System’s (CAMTS’) accreditation! CAMTS is a leading organization for the accreditation of medical transport services and is recognized as the gold standard in the industry. Reaccreditation is a testament to the excellence of our rescue nurses

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7 Essential Tips for Safe Winter Travel

Winter travel can be quite an adventure, but it also comes with its own set of challenges. Harsh weather conditions can pose significant risks to your safety and well-being. That’s why being well-prepared is key to ensuring a safe and stress-free journey. To help you navigate through the winter wonderland, we’ve put together 7 essential

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Monthly Risk Spotlight: November 2024

AMERICAS  Puerto Rico’s Election and Referendum As the world digests the results of the United States (U.S.) elections and the global consequences of Donald Trump’s electoral victory, there was another American election taking place in Puerto Rico. Though not as high-profile as the U.S. general election, its results may prove just as consequential to local

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On Call’s Travel Risk Management Newsletter: Fall 2024

We’re moving further into fall with the latest trends, resources, & insights in Travel Risk Management (TRM) Today via our Fall 2024 e-newsletter. Each quarter, subscribers of On Call’s e-newsletter, TRM: Today, will receive news, information, and resources to set them and their travelers up for success through the rest of this season (and beyond!). Our Fall 2024 Edition

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Monthly Risk Spotlight: October 2024

AMERICAS  Mexico’s New President Takes Office Claudia Sheinbaum takes office as Mexico’s first female and Jewish president, following a strong electoral victory in June 2024. This election was described as the most violent election in the country’s history. Sheinbaum assumes control at a chaotic time in Mexico; political and cartel violence has increased, migration issues

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Go High and Stay Well: 5 Healthy Tips for High Altitude Travel

According to our Chief Medical Officer, Dr. Michelle Nathan, “The higher you go, the “thinner” the air gets, and when you go too high too fast, your body cannot get the oxygen it needs.” Whether you’re traveling for business in Mexico City, taking a break from studying near Machu Picchu, or even doing some camping

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Travel Assistance 101: What is Telehealth and Why is it Important?

If you want to know a thing (or two!) about travel, consider talking to Kristin Toth, On Call’s Vice President of Operations. Kristin, who has worked in the emergency assistance space for over 18 years, has seen first-hand how the world of travel is evolving and changing—for the better.  “Telehealth has emerged as a significant

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Helping Travelers Every Day: Meet On Call’s Supervisors Team

On Call’s dedicated and compassionate Team of Supervisors work closely with our Assistance Coordinators – right on the front lines of our Global Response Center — to fulfill our mission of helping travelers in need, every day. Whether it’s a medical emergency, extreme weather, or even a more common issue like a missed flight, On

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