AMERICAS Navigating Cartel-Controlled Areas: Risks and Precautions Organized crime has long shaped Mexico’s security landscape. Positioned between the world’s largest drug market, the United States, and the major drug-producing regions of South America, Mexico has become a strategic hub for producing, transporting, and distributing illicit substances such as fentanyl, heroin, and cocaine. Many cartels began… Read more »
At On Call, our mission is to support travelers, no matter where they are or when they need us. In our Service Spotlight series, we dive into the different services that help ensure our travelers’ trips are safer, healthier, and smoother. This month, we’re focusing on some of the non-emergent medical assistance services we offer… Read more »
Natural disasters may not be the most frequent issue travelers face, but when they strike—whether it’s a hurricane, earthquake, flood, or even a wildfire—knowing how to access timely assistance is critical. Our operational experts at the Global Response Center share essential advice to help travelers navigate these high-stress situations with greater confidence and safety. When… Read more »
AMERICAS From Beaches to Highlands: Dengue Crisis Spreads Across Latin America As Latin America enters its tropical season, a surge in dengue fever threatens to evolve into a regional health crisis. The 2025 outbreak, driven by climate shifts, urban overcrowding, and strained infrastructure. The spread of dengue beyond traditional hotspots is reshaping mobility and medical… Read more »
We’re preparing for the busy summer travel season with the latest trends, resources, & insights in Travel Risk Management (TRM) Today via our Summer 2025 e-newsletter. Each quarter, subscribers of On Call’s e-newsletter, TRM: Today, will receive news, information, and resources to set them and their travelers up for success through the rest of this season (and… Read more »
During the onset of the Iran-Israel crisis in June 2025, On Call’s Global Response Center provided targeted support to a wide range of travelers—including families with young children, students, volunteers, expats, elderly individuals, and leisure travelers—navigating uncertainty and displacement in a rapidly evolving security environment. During this 10-day period, On Call’s Global Response Center: Administered… Read more »
By Rob Grant, Global Security Services Manager The surge in global travel in recent years has been met with a wave of digital risks that can be easily overlooked. While many travelers are savvy when it comes to packing, planning, and personal safety, their digital behavior—what they post, swipe, or download abroad—can just as easily… Read more »
Background: In the early hours of June 13, the Israeli Air Force (IAF) launched coordinated preemptive strikes on multiple high-value targets (HVTs) in Iran, including but not limited to military infrastructure and nuclear development sites in and around the capital, Tehran. This marked a significant escalation in tensions between the two regional powers and… Read more »
Travel can be rewarding and exciting—but for neurodivergent individuals, it can also introduce challenges like sensory overload, disrupted routines, and heightened anxiety in unfamiliar environments. This topic resonates deeply with our Chief Medical Officer, who not only brings clinical expertise to the conversation but also personal insight as the parent of a neurodivergent teenager. In… Read more »
Multi-Country Cholera Outbreak: What Travelers Need to Know With growing concerns around the recent Cholera outbreak in countries in Africa, the Eastern Mediterranean, and Southeast Asia, many travelers are seeking clarity on what this disease means for their health and safety. Our Chief Medical Officer, Dr. Michelle Nathan, shares her expert insights on Cholera, how… Read more »