On Call in Action: Mental Health Concerns in South Korea

Whether you’re traveling for business, school, or pleasure, it’s safe to say that things don’t always go as planned. (Good thing you always remember to pack your On Call card!) But here’s the thing: unless you’ve actually experienced a travel emergency (a broken leg, lost prescription, stolen passport or even a legal mix-up), it’s hard to imagine to how travel assistance could really come in handy or even save your life. Not to worry – tune in each month to see how travelers just like you turn to On Call International every day for help with their travel emergencies, both big and small.

Hispanic hosptial nurse talking with colleague in lab

This Month: Robin* was on a work assignment at a military base in South Korea. She suffered from a mental health condition, but her symptoms had been stabilized for several years through medication and regular doctor appointments. However, after arriving in South Korea, she became extremely focused on work and was having trouble remembering to take her medication. A few weeks into her assignment, she started to experience severe psychological symptoms and was having trouble meeting her deadlines. Not sure of where to seek medical attention locally, she reached out to her company’s travel risk management provider, On Call International, for assistance.

On Call to the Rescue

Robin explained the situation to On Call, including her concerns about receiving treatment in an unfamiliar environment. While there were a few English-speaking doctors on base, there were no trained mental health professionals. Our Medical Director spoke with one of Robin’s local treating doctors, and they agreed she should be fully examined by a team of mental health professionals in a more familiar setting. With that recommendation, we arranged for a Rescue Nurse to fly to South Korea and escort Robin home to the United States. Robin was very nervous about the long flight home and unsure if she would be able to handle the trip. Our Rescue Nurse assured Robin she would be with her every step of the journey.

Home in Time

After arriving safely in Robin’s home state, our Rescue Nurse accompanied Robin to her home hospital where her care team could evaluate her symptoms and determine the best course of action. Looking forward to feeling like herself again, Robin was thankful to have On Call by her side during such a difficult time.

Want to learn more about how On Call can help? Contact us today.

*Names have been changed to protect member privacy.



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