Travel Assistance 101: How a Natural Disaster Evacuation Works

Natural disasters may not be the most frequent issue travelers face, but when they strike—whether it’s a hurricane, earthquake, flood, or even a wildfire—knowing how to access timely assistance is critical. Our operational experts at the Global Response Center share essential advice to help travelers navigate these high-stress situations with greater confidence and safety.

When Does a Natural Disaster Evacuation Typically Happen?
Evacuations during natural disasters are typically considered when a traveler’s safety is at serious risk. While every situation is different, evacuations may be necessary in scenarios like:

• • Severe damage making an area unsafe to remain in

  • Official government declarations of disaster zones

  • Widespread infrastructure disruption or safety concerns

In these types of situations, our Global Response Center evaluates the conditions and works to coordinate appropriate support based on the traveler’s location, health, and overall risk level.

Natural Disaster Evacuation: How the Assistance Process Works
On Call’s travelers can contact our 24/7 Global Emergency Response Center in the event of an emergency. Our operations and security teams will assess the situation and determine the safest evacuation strategy for our travelers’ needs.

Depending on the conditions, evacuation options may include:

• • Armored vehicles with security escorts

  • Chartered flights

  • Commercial flights

  • Boats or other specialized transport options

Natural Disasters: From Evacuation to Safe Haven
A natural disaster evacuation isn’t just about getting out of harm’s way—it’s about making sure travelers have a safe place to go and the support they need along the way. After transportation to a secure location, our team works behind the scenes to help with:

• • Finding safe, comfortable accommodations

  • Coordinating with local authorities as needed

  • Providing emotional and logistical support

Once it’s safe to continue, we help arrange the next leg of the journey—whether that’s returning home or reaching another work or study destination. Throughout it all, On Call stays closely involved to keep things moving smoothly and reduce stress during an already challenging time.

Important to Note: Natural disaster evacuation benefits generally cover transport expenses for a traveler from an unsafe place to a safe one and then onward travel home. Benefits have limitations and exclusions that may apply. Our clients and their constituents are always encouraged to check with us for additional guidance and support with understanding their travel risk management and emergency assistance programs and any corresponding terms/conditions. Contact us today to learn more.

Want to Learn More?
Explore (even more) proactive planning and travel safety resources – available through our TRM Resource Hub.

About On Call International:
When traveling, every problem is unique–a medical crisis, a political threat, even a common accident such as a missed flight. But every solution starts with customized care that ensures travelers are safe and protected. That’s why for over 30 years, On Call International has provided fully-customized travel risk management and emergency assistance services protecting millions of travelers, their families, and their organizations. Visit www.oncallinternational.com and follow us on LinkedIn to learn more.