Imagine this: You’re traveling abroad when you start to feel unwell. You know you need to see a doctor—but where do you go? How do you find someone you can trust? Will they speak your language? And how do you even begin to navigate the local healthcare system? On Call’s Global Response Center receives several
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Travel Proud, Travel Prepared: LGBTQ+ Traveler Safety Tips
At On Call International, we partner with organizations to help ensure *all* of their travelers feel safe, informed, and supported—wherever their journeys takes them. In recognition of Pride Month, we’re sharing our LGBTQ+ Traveler Safety Checklist, developed by our Global Security Team to help address potential legal, cultural, and other safety-related concerns your LGBTQ+ travelers
Read MoreMonthly Risk Spotlight: May 2025
AMERICAS Panama’s Passage: Protests, Power, and Pursuit of Pacific Primacy An unexpected strategic development of the Trump administration is its framing of relations with other Western Hemisphere neighbors, including the threat to regain control of the Panama Canal. As a result, anti-American sentiment and a sharp rise in instability risk are changing the security and
Read MoreOn Call’s Service Spotlight: Medical Repatriations
At On Call, our mission is to support travelers, no matter where they are or when they need us. In our Service Spotlight series, we dive into the different services that help ensure our travelers’ trips are safer, healthier, and smoother. This month, we’re focusing on some of the different medical repatriations we handle around
Read MoreCrisis Response Exercises: Common FAQs (and Answers!)
What is a CRE? A crisis response exercise (CRE) presents incidents with medical or safety related impact to travelers in a low-key, non-emergency environment. The exercise is discussion based and follows major milestones as response to an incident progresses forward; it does not require acting out a response in real-time. Exercises are designed to allow
Read MoreMonthly Risk Spotlight: April 2025
AMERICAS The Switzerland of Central America No More: Organized Crime and Rising Insecurity in Costa Rica In the past five years, Costa Rica has been undergoing a quiet transformation. The idyllic Central American nation known for its clean beaches, pristine jungles, and political stability has been the go-to destination for many travelers looking to experience
Read MoreHow CREs Help Organizations Prepare for Crisis Scenarios
Crisis response exercises (CREs) help organizations evaluate emergency response procedures, identify areas for improvement, and foster a collaborative attitude among those responsible for supporting their travelers abroad. Regularly engaging in these exercises is invaluable in helping to create a safe and supportive environment for your travelers. Crisis response exercises (CREs) can simulate a wide variety
Read MoreA Fresh Start: 12 Tips for More Sustainable Travel
Simply put, sustainable travel is traveling in a less environmentally impactful manner. As consciousness and awareness continues to grow around this important topic, we have an unprecedented opportunity to start fresh and choose a more sustainable path forward. So on this Earth Day (and every day!), let’s have a look at 12 ways you and
Read MoreHelping Travelers Every Day: Meet On Call’s GRC – Deepa Sugrim
On Call’s Global Response Center’s (GRC’s) biggest responsibility is to fulfill our mission of helping travelers, every day, in their time of need. Every phone call (or live chat, text, or email!) our Global Response Center receives is an opportunity to help someone get prepared to travel or solve a problem while they’re away –
Read MoreOn Call’s Service Spotlight: Natural Disaster, Medical and Political Evacuations
At On Call, our mission is to support travelers, no matter where they are or when they need us. To give you a clearer picture of how we make this happen, we’re introducing our ‘Service Spotlight’ series, where we’ll dive into the different services that help ensure our travelers’ trips are safer, healthier, and smoother.
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