Author: Mackenzie Eaton

Monthly Risk Spotlight: December 2024

AMERICAS  Implications of Additional Tariffs on the United States-Mexico-Canada-Agreement (USMCA) Immigration and trade, two topics that have taken center stage for Donald Trump and his incoming administration, will be major points of contention between the United States (U.S.) and its neighboring countries. Although trade and immigration are typically analyzed separately, the Trump administration has attempted… Read more »

Helping Travelers Every Day: Meet On Call’s GRC – Zulika Mustapha

On Call’s Global Response Center’s (GRC’s) biggest responsibility is to fulfill our mission of helping travelers, every day, in their time of need. Every phone call (or live chat, text, or email!) our Global Response Center receives is an opportunity to help someone get prepared to travel or solve a problem while they’re away –… Read more »

Monthly Risk Spotlight: November 2024

AMERICAS  Puerto Rico’s Election and Referendum As the world digests the results of the United States (U.S.) elections and the global consequences of Donald Trump’s electoral victory, there was another American election taking place in Puerto Rico. Though not as high-profile as the U.S. general election, its results may prove just as consequential to local… Read more »

On Call’s Travel Risk Management Newsletter: Fall 2024

We’re moving further into fall with the latest trends, resources, & insights in Travel Risk Management (TRM) Today via our Fall 2024 e-newsletter. Each quarter, subscribers of On Call’s e-newsletter, TRM: Today, will receive news, information, and resources to set them and their travelers up for success through the rest of this season (and beyond!). Our Fall 2024 Edition… Read more »

Monthly Risk Spotlight: October 2024

AMERICAS  Mexico’s New President Takes Office Claudia Sheinbaum takes office as Mexico’s first female and Jewish president, following a strong electoral victory in June 2024. This election was described as the most violent election in the country’s history. Sheinbaum assumes control at a chaotic time in Mexico; political and cartel violence has increased, migration issues… Read more »

Travel Assistance 101: What is Telehealth and Why is it Important?

If you want to know a thing (or two!) about travel, consider talking to Kristin Toth, On Call’s Vice President of Operations. Kristin, who has worked in the emergency assistance space for over 18 years, has seen first-hand how the world of travel is evolving and changing—for the better.  “Telehealth has emerged as a significant… Read more »

Helping Travelers Every Day: Meet On Call’s Supervisors Team

On Call’s dedicated and compassionate Team of Supervisors work closely with our Assistance Coordinators – right on the front lines of our Global Response Center — to fulfill our mission of helping travelers in need, every day. Whether it’s a medical emergency, extreme weather, or even a more common issue like a missed flight, On… Read more »

Monthly Risk Spotlight: September 2024

AMERICAS  Violent Crime Rates in the Americas The Americas region has the highest rate of violent crime when compared to any other region in the world. The global average of violent crime is approximately six violent crimes committed per 100,000 people globally. In the Americas, that rate jumps to fifteen violent crimes committed per 100,000… Read more »

Navigating the Storm: Severe Weather Travel Safety Advice

From hurricanes and tornadoes, floods and blizzards, to wildfires and heatwaves, extreme weather can be disruptive to anyone’s travel plans. The good news? With proper preparation and vigilance, organizations and their travelers can minimize the impacts that severe weather can bring. On Call’s Global Security Team shares their advice on how to best ‘weather the… Read more »