At On Call, our mission is to support travelers, no matter where they are or when they need us. In our Service Spotlight series, we dive into the different services that help ensure our travelers’ trips are safer, healthier, and smoother. This month, we’re focusing on some of the travel emergency assistance services we offer… Read more »
Background In the early hours of October 27, Hurricane Melissa intensified into a Category 3 storm in the Caribbean basin before making landfall in Jamaica as a Category 5 hurricane. On October 29, the hurricane made landfall in Cuba as a Category 2 storm. Forecast models indicate that Hurricane Melissa will continue moving northwest toward… Read more »
We’re preparing for the busy summer travel season with the latest trends, resources, & insights in Travel Risk Management (TRM) Today via our Fall 2025 e-newsletter. Each quarter, subscribers of On Call’s e-newsletter, TRM: Today, will receive news, information, and resources to set them and their travelers up for success through the rest of this season (and beyond!)…. Read more »
AMERICAS Femicide and Digital Exposure in Latin America: An Emerging Risk Vector Gender-based violence (GBV) against women, aka femicide, remains a deeply rooted issue across Latin America. Recent high-profile killings in Argentina and Mexico have reignited public debate and sparked protests across the region. As these tragedies unfold in increasingly visible ways online, their public… Read more »
From medical and security emergencies to more common concerns like a delayed flight or missing passport–here at On Call, every phone call (or live chat, text, or email!) we receive is an opportunity to help someone get prepared for travel or solve a problem while they’re away. Read our latest global emergency assistance snapshot for… Read more »
Overview While most travelers hope they’ll never need emergency medical assistance, unexpected situations can arise without warning. This case study highlights how On Call International supported a couple facing a serious medical emergency overseas — with rapid response, real-time coordination, and a safe return home during one of the busiest travel weekends of the year…. Read more »
When we think about travel risks, our minds often jump to dramatic scenarios, such as crime in unfamiliar neighborhoods, political unrest, or natural disasters. Yet, in reality, many incidents occur in the very places travelers feel most at ease: the airport lounge, the corner café, the back seat of a rideshare, or even the hotel… Read more »
Cholera: What Travelers Need to Know With growing concerns around the resurgence of Cholera in countries in Africa, the Eastern Mediterranean, and Southeast Asia, many travelers are seeking clarity on what this disease means for their health and safety. Our Chief Medical Officer, Dr. Michelle Nathan, shares her expert insights on Cholera, how it spreads,… Read more »
AMERICAS Chikungunya: Tracking the Spread and Response Chikungunya, a mosquito-borne viral disease, is an escalating public health concern across Latin America. Transmitted by the same mosquitoes responsible for spreading Dengue and Zika, the virus can cause severe and sometimes long-lasting symptoms. The virus manifests with a sudden onset of high fever and severe joint pain,… Read more »
On Call’s Global Assistance Team is truly global – our assistance coordinators are based in locations all around the world and work diligently behind the scenes to help fulfill our mission of helping travelers, every day. Our team’s rich cultural diversity is one of our greatest strengths. This blog feature serves as a way for… Read more »