Author: Mackenzie Eaton

Monthly Risk Spotlight: December 2024

AMERICAS  Implications of Additional Tariffs on the United States-Mexico-Canada-Agreement (USMCA) Immigration and trade, two topics that have taken center stage for Donald Trump and his incoming administration, will be major points of contention between the United States (U.S.) and its neighboring countries. Although trade and immigration are typically analyzed separately, the Trump administration has attempted… Read more »

Helping Travelers Every Day: Meet On Call’s GRC Team!

On Call’s Global Response Center’s (GRC’s) biggest responsibility is to fulfill our mission of helping travelers, every day, in their time of need. Every phone call (or live chat, text, or email!) our Global Response Center receives is an opportunity to help someone get prepared to travel or solve a problem while they’re away –… Read more »

Monthly Risk Spotlight: November 2024

AMERICAS  Puerto Rico’s Election and Referendum As the world digests the results of the United States (U.S.) elections and the global consequences of Donald Trump’s electoral victory, there was another American election taking place in Puerto Rico. Though not as high-profile as the U.S. general election, its results may prove just as consequential to local… Read more »

On Call’s Travel Risk Management Newsletter: Fall 2024

We’re moving further into fall with the latest trends, resources, & insights in Travel Risk Management (TRM) Today via our Fall 2024 e-newsletter. Each quarter, subscribers of On Call’s e-newsletter, TRM: Today, will receive news, information, and resources to set them and their travelers up for success through the rest of this season (and beyond!). Our Fall 2024 Edition… Read more »

Travel Security Considerations for C-Suite Personnel

Depending on the industry and type of organization, C-Suite personnel can face unique risks, ranging from opportunistic crime to targeted threats, such as cyber-attacks or kidnap-for-ransom, especially when traveling for business. These individuals can be even more susceptible to varied security threats; and as such, proactive security measures are paramount to keeping this traveler demographic… Read more »

Monthly Risk Spotlight: October 2024

AMERICAS  Mexico’s New President Takes Office Claudia Sheinbaum takes office as Mexico’s first female and Jewish president, following a strong electoral victory in June 2024. This election was described as the most violent election in the country’s history. Sheinbaum assumes control at a chaotic time in Mexico; political and cartel violence has increased, migration issues… Read more »

Helping Travelers, Every Day: Medical Assistance for a Severe Brain Injury

Background A traveler visiting Sierra Leone, a remote country on the southwest coast of West Africa, was driving a motorbike when he was struck by another vehicle. This accident resulted in a traumatic brain injury with an intracranial hemorrhage and clavicle fracture. The traveler was unconscious in the ICU when his wife contacted On Call… Read more »

Helping Travelers, Every Day: Medical Assistance for Dengue Fever

Background A middle-aged university student studying abroad in Dili, which lies on the northern coast of Timor-Leste in Southeast Asia, sought out a local hospital after experiencing flu-like symptoms for three days. The student was admitted to a local medical facility, where she was then diagnosed with Dengue Fever. While admitted, her illness became more… Read more »

Helping Travelers, Every Day: Security Assistance in Bangladesh

Background In Summer 2024, a student-led protest movement ousted Bangladesh’s prime minister, Sheikh Hasina. The protests resulted in several deaths across the country as well as significant travel disruptions and delays; adding to the chaos, authorities cut off mobile and Internet access for several days in a bid to control the outbreak of protests and… Read more »

Travel Assistance 101: What is Telehealth and Why is it Important?

If you want to know a thing (or two!) about travel, consider talking to Kristin Toth, On Call’s Vice President of Operations. Kristin, who has worked in the emergency assistance space for over 18 years, has seen first-hand how the world of travel is evolving and changing—for the better.  “Telehealth has emerged as a significant… Read more »