Author: Mackenzie Eaton

Travel Risk Update: Israel-Iran Escalations

  Background: In the early hours of 13 June, the Israeli Air Force (IAF) launched coordinated preemptive strikes on multiple high-value targets (HVTs) in Iran, including but not limited to military infrastructure and nuclear development sites in and around the capital, Tehran. This marks a significant escalation in tensions between the two regional powers and… Read more »

Travel Proud, Travel Prepared: LGBTQ+ Traveler Safety Tips

At On Call International, we partner with organizations to help ensure *all* of their travelers feel safe, informed, and supported—wherever their journeys takes them. In recognition of Pride Month, we’re sharing our LGBTQ+ Traveler Safety Checklist, developed by our Global Security Team to help address potential legal, cultural, and other safety-related concerns your LGBTQ+ travelers… Read more »

Travel Health Update From On Call’s Chief Medical Officer: Cholera

Cholera Outbreak in Sudan: What Travelers Need to Know With growing concerns around the recent Cholera outbreak in Sudan, many travelers are seeking clarity on what this disease means for their health and safety. Our Chief Medical Officer, Dr. Michelle Nathan, shares her expert insights on Cholera, how it spreads, and what travelers can do… Read more »

Monthly Risk Spotlight: May 2025

AMERICAS  Panama’s Passage: Protests, Power, and Pursuit of Pacific Primacy An unexpected strategic development of the Trump administration is its framing of relations with other Western Hemisphere neighbors, including the threat to regain control of the Panama Canal. As a result, anti-American sentiment and a sharp rise in instability risk are changing the security and… Read more »

On Call’s Service Spotlight: Medical Repatriations

At On Call, our mission is to support travelers, no matter where they are or when they need us. In our Service Spotlight series, we dive into the different services that help ensure our travelers’ trips are safer, healthier, and smoother. This month, we’re focusing on some of the different medical repatriations we handle around… Read more »

Crisis Response Exercises: Common FAQs (and Answers!)

What is a CRE? A crisis response exercise (CRE) presents incidents with medical or safety related impact to travelers in a low-key, non-emergency environment.  The exercise is discussion based and follows major milestones as response to an incident progresses forward; it does not require acting out a response in real-time.  Exercises are designed to allow… Read more »

Monthly Risk Spotlight: April 2025

AMERICAS  The Switzerland of Central America No More: Organized Crime and Rising Insecurity in Costa Rica In the past five years, Costa Rica has been undergoing a quiet transformation. The idyllic Central American nation known for its clean beaches, pristine jungles, and political stability has been the go-to destination for many travelers looking to experience… Read more »

How CREs Help Organizations Prepare for Crisis Scenarios

Crisis response exercises (CREs) help organizations evaluate emergency response procedures, identify areas for improvement, and foster a collaborative attitude among those responsible for supporting their travelers abroad. Regularly engaging in these exercises is invaluable in helping to create a safe and supportive environment for your travelers. Crisis response exercises (CREs) can simulate a wide variety… Read more »

Helping Travelers Every Day: Meet On Call’s GRC – Deepa Sugrim

On Call’s Global Response Center’s (GRC’s) biggest responsibility is to fulfill our mission of helping travelers, every day, in their time of need. Every phone call (or live chat, text, or email!) our Global Response Center receives is an opportunity to help someone get prepared to travel or solve a problem while they’re away –… Read more »

On Call’s Service Spotlight: Natural Disaster, Medical and Political Evacuations

At On Call, our mission is to support travelers, no matter where they are or when they need us. To give you a clearer picture of how we make this happen, we’re introducing our ‘Service Spotlight’ series, where we’ll dive into the different services that help ensure our travelers’ trips are safer, healthier, and smoother…. Read more »