Like any global crisis, the COVID-19 pandemic exposed gaps in travel risk management (TRM) plans as scenarios sketched out on paper played out just a little different than expected in real life. Several common TRM ‘planning pitfalls’ can be identified from this globally shared experience which forced many risk managers to learn on their feet… Read more »
From medical and security emergencies to more common concerns like a delayed flight or missing passport—here at On Call, every phone call (or live chat, text, or email!) we receive is an opportunity to help someone get prepared for travel or solve a problem while they’re away. Read our latest global emergency assistance snapshot for… Read more »
AMERICAS Global Prices Spark Unrest in Peru Peru is facing significant unrest as protesters have clashed with police and disrupted overland transit throughout much of country, including Lima and Ica, since late March. The story of how these protests were initiated and progressed is one of multiple chain reactions and exhibits how in a globalized… Read more »
AMERICAS Prospects for US/Venezuelan Relations Amid Rising Energy Prices On March 5, high-level US officials met with Venezuelan President, Nicolás Maduro, in Caracas’s Presidential Palace for most strategic discussions between the US and Venezuela in over two years. Topics discussed included the ongoing detainment of nine US citizens/permanent residents of Venezuela and “regional energy security.”… Read more »
In our latest infographic, On Call’s Global Security Team shares some of their most essential safety and security tips for your travelers headed abroad: Want to learn more? Feel free to contact us today for more information regarding our pre-trip planning and consulting services, as well as how On Call can help protect your travelers with… Read more »
As conflict continues to ensue between Russia and Ukraine, safety and security are on top of mind for many who oversee international travel at their institutions and organizations. We sat down with Daniel Kampsen, Director of Global Safety and Operations at Drexel University, to talk about what he’s seeing at his institution right now and… Read more »
AMERICAS Journalism and Targeted Violence in Mexico In an unfortunate start to 2022, four Mexican journalists were killed this past January, including two in the city of Tijuana. Their names are Maldonado López, Margarito Martínez, Roberto Toledo, and José Luis Gamboa, and their deaths were made worse by the fact that all four were actively… Read more »
As conflict continues to erupt in Ukraine, On Call’s Global Response Center Teams have received an influx of inquiries around general traveler safety for those in bordering countries as well as for those in other areas throughout Europe. According to On Call’s Director of Global Security Services, Ben Longworth, “It’s important for the general traveler… Read more »
This past year, more than 40% of adults in the United States reported experiencing symptoms of depression or anxiety, compared with 11% in pre-pandemic times. According to On Call’s Medical Director, Dr. Nathan, “Managing one’s mental health — whether they have a history of mental illness or not – has become increasingly important in the world we live in… Read more »
On Call’s Global Response Center’s (GRC’s) biggest responsibility is to fulfill our mission of helping travelers, every day, in their time of need. Every phone call (or live chat, text, or email!) our Global Response Center receives is an opportunity for us to help someone get prepared to travel or solve a problem while they’re… Read more »