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On Call’s Global Response Center’s (GRC’s) biggest responsibility is to fulfill our mission of helping travelers, every day, in their time of need. Every phone call (or live chat, text, or email!) our Global Response Center receives is an opportunity to help someone get prepared to travel or solve a problem while they’re away –

Prior to the  pandemic, many organizations were hyper-focused on the response components of their Travel Risk Management (TRM) programs, such as having the right resources in place to help support and protect their travelers in the event they encounter a medical or security emergency overseas. While this is still critically important, many of these same

AMERICAS Increased Volcanic Activity in Colombia April started with the slow awakening of the Nevado del Ruiz volcano in Colombia, which began to spew ash and has shown increased levels of seismic activity, indicating an eruption may be imminent. Many travelers to the continent are aware of the dangers of the vast Amazon rainforest; however,

Does the travel risk management plan you set at the beginning of the year need a spring refresh? Spring is not only a great time for fresh starts, but a perfect opportunity to reset and recalibrate your goals and priorities. In fact, research suggests that spring may be one of the best times to start

Check out this useful travel safety packing list from On Call Global Security Specialist Johanna Hartnett to learn what to physically and mindfully pack for safer and smoother travels abroad: To Physically Pack: Passport & Copy of Passport – in the event the original is lost or stolen Medications – in original containers to avoid

AMERICAS Disastrous Weather in Brazil Ends Carnival Early Carnival in Brazil, a festive and internationally recognized week of celebration made especially famous by colors and opulent street festivities, was met with disaster in February 2023. In the southern state of São Paulo, a seemingly unassuming rainstorm developed that would ultimately lead to a state-wide disaster

This article was submitted by guest contributor, Marcia Henisz, Principal and Founder of SASSIE Consulting, Creator of ‘Preparing for Wellness Abroad” and former Senior Director of International Health, Safety and Security at Drexel University. Her work focuses on the management and mitigation of international risk for academic travelers, including helping clients with incident response, strategy,

From medical and security emergencies to more common concerns like a delayed flight or missing passport—here at On Call, every phone call (or live chat, text, or email!) we receive is an opportunity to help someone get prepared for travel or solve a problem while they’re away. Read our latest global emergency assistance snapshot for

On Call International proudly presents its 2022/2023 Global Risks Review . This annual risk intelligence publication features insights and analysis from On Call’s Global Security Team aimed at helping organizations make informed decisions about travel in the year ahead. This year’s publication not only takes a look back at critical events from 2022, but offers a