Repatriation of remains, meaning the return of deceased individuals to their home country, is a crucial but often overlooked part of emergency assistance. Although this aspect of travel emergency response may not always be top of mind, having a clear plan in place for these unfortunate events can greatly ease the stress and uncertainty faced… Read more »
Did you know that each country has its own rules for bringing medications for personal use? Arriving unprepared can lead to delays at customs, confiscation of medications, or in some cases, even arrest. This article from our Chief Medical Officer, Dr. Michelle Nathan, provides helpful guidelines to help travelers navigate international travel with medications safely… Read more »
Background A traveler visiting Sierra Leone, a remote country on the southwest coast of West Africa, was driving a motorbike when he was struck by another vehicle. This accident resulted in a traumatic brain injury with an intracranial hemorrhage and clavicle fracture. The traveler was unconscious in the ICU when his wife contacted On Call… Read more »
Background A middle-aged university student studying abroad in Dili, which lies on the northern coast of Timor-Leste in Southeast Asia, sought out a local hospital after experiencing flu-like symptoms for three days. The student was admitted to a local medical facility, where she was then diagnosed with Dengue Fever. While admitted, her illness became more… Read more »
Background In Summer 2024, a student-led protest movement ousted Bangladesh’s prime minister, Sheikh Hasina. The protests resulted in several deaths across the country as well as significant travel disruptions and delays; adding to the chaos, authorities cut off mobile and Internet access for several days in a bid to control the outbreak of protests and… Read more »
On Call International proudly presents its 2024/2025 Annual Global Risks Review. This comprehensive and insightful publication features expert risk intelligence and analysis from On Call’s Global Security Team, as well as contributions from our medical and operational experts, aimed at helping organizations to stay informed and ahead of the curve in the coming year. This… Read more »
Your Safety, Our Priority: Real Traveler Stories from On Call International Travel is full of unknowns—whether it’s a medical emergency, political instability, or even something as simple as a missed flight. The challenges travelers face are unique, but one thing never changes: the need for compassionate, 24/7 support when things don’t go as planned. That’s… Read more »
On Call’s in-house Operations, Medical, and Security Teams aren’t just names on a screen—they’re real people who work tirelessly behind the scenes, 24/7/365, to support our mission of helping travelers, like yours, every day. This blog feature serves as a way for you to ‘meet’ the kind faces on the other side of the phone… Read more »
AMERICAS Implications of Additional Tariffs on the United States-Mexico-Canada-Agreement (USMCA) Immigration and trade, two topics that have taken center stage for Donald Trump and his incoming administration, will be major points of contention between the United States (U.S.) and its neighboring countries. Although trade and immigration are typically analyzed separately, the Trump administration has attempted… Read more »
On Call’s Global Response Center’s (GRC’s) biggest responsibility is to fulfill our mission of helping travelers, every day, in their time of need. Every phone call (or live chat, text, or email!) our Global Response Center receives is an opportunity to help someone get prepared to travel or solve a problem while they’re away –… Read more »