On Call’s Service Spotlight: Travel Assistance 101 Part 1

At On Call, our mission is to support travelers, no matter where they are or when they need us. In our Service Spotlight series, we dive into the different services that help ensure our travelers’ trips are safer, healthier, and smoother.

This month, we’re focusing on some of the travel emergency assistance services we offer around the clock, 365 days a year. This is just a glimpse of how we’re here for travelers during critical times, so stay tuned as we continue to highlight more ways we can support you and your travelers in need.

Legal Consultation
Legal consultation services can help travelers if they are arrested while abroad or require the services of an attorney. On Call can arrange an initial telephone consultation with an attorney.

If needed, the traveler will be referred to an attorney in the appropriate geographical area. In addition to emergency support, On Call assists with pre-trip legal preparedness, such as advising on local laws, cultural norms, and visa requirements to help travelers avoid legal complications.

Interpreter Assistance
On Call travelers have 24/7 access to professional language interpretation to help overcome communication barriers during emergencies or routine travel situations. These services can be critical when interacting with local authorities, medical providers, or legal professionals.

Travelers can connect with interpreters over the phone for real-time assistance in multiple languages, ensuring accurate communication when it matters most.

Pre-Trip Information
Pre-trip information services help travelers prepare for safe and successful trips by providing destination-specific risk intelligence and guidance before departure.

This service includes information on local laws and customs, health and safety risks, political and security conditions, and cultural considerations to help travelers avoid potential issues. On Call also advises on visa and entry requirements, ensuring travelers have the correct documentation to prevent legal or logistical complications.

About On Call International:
When traveling, every problem is unique–a medical crisis, a political threat, even a common accident such as a missed flight. But every solution starts with customized care that ensures travelers are safe and protected. That’s why for over 30 years, On Call International has provided fully-customized travel risk management and emergency assistance services protecting millions of travelers, their families, and their organizations. Visit www.oncallinternational.com and follow us on LinkedIn to learn more.