On Call’s Service Spotlight: Non-Emergent Medical Assistance

At On Call, our mission is to support travelers, no matter where they are or when they need us. In our Service Spotlight series, we dive into the different services that help ensure our travelers’ trips are safer, healthier, and smoother.

This month, we’re focusing on some of the non-emergent medical assistance services we offer around the clock, 365 days a year. This is just a glimpse of how we’re here for travelers during critical times, so stay tuned as we continue to highlight more ways we can support you and your travelers in need.

Telehealth Services
Telehealth refers to the delivery of healthcare services through digital technology. This can include video consultations, phone calls, and messaging with healthcare providers. It allows immediate access to medical advice, support, and even prescription assistance without the need for an in-person visit—making it a convenient resource for those traveling far from home.

Accessing healthcare services remotely means travelers no longer need to worry about finding a local doctor or clinic for minor illnesses or injuries. Telehealth breaks down geographical barriers, making healthcare accessible to everyone, regardless of location.

Prescription Assistance
Prescription assistance helps individuals obtain necessary medications when they are lost, forgotten, or unavailable during travel. This service may include locating local pharmacies, arranging refills, or coordinating with prescribing physicians to ensure legal and safe access to treatment.

On Call facilitates prescription replacement and delivery for our travelers 24 hours a day, 365 days a year, working within local regulations to support travelers’ health needs abroad.

Medical Referrals
Medical referrals help guide travelers to trusted local healthcare providers for in-person care. These referrals are essential when navigating unfamiliar healthcare systems, especially where language barriers or varying standards of care exist. Referrals may include general practitioners, specialists, dentists, or pharmacies.

On Call provides fast, reliable referrals to vetted providers, helping our travelers access appropriate care with confidence and ease.

About On Call International:
When traveling, every problem is unique–a medical crisis, a political threat, even a common accident such as a missed flight. But every solution starts with customized care that ensures travelers are safe and protected. That’s why for over 30 years, On Call International has provided fully-customized travel risk management and emergency assistance services protecting millions of travelers, their families, and their organizations. Visit www.oncallinternational.com and follow us on LinkedIn to learn more.