On Call in Action: Trouble on Base

Motion Blur Stretcher Gurney Patient Hospital Emergency

Whether you’re traveling for business, school, or pleasure, it’s safe to say that things don’t always go as planned. (Good thing you always remember to pack your On Call card!) But here’s the thing: unless you’ve actually experienced a travel emergency (a broken leg, lost prescription, stolen passport, or even a legal mix-up), it’s hard to imagine…

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15 ‘Wicked Good’ Travel Tips from the On Call Team

helpful tips and tricks symbol

It’s safe to say that having the privilege to work with all of your travelers over the past 20+ years has taught the On Call staff a thing or two about travel. That’s why this month we reached out to our team of dedicated assistance and travel risk management experts for their best advice on staying…

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Holiday Travel: An On Call Watch Officer Answers Your Top Security Questions

U.S.A. flag and gate number beside Christmas tree

Every year the holiday season consistently brings with it an uptick in the number of travelers, which inevitably increases the level of risk. While this is nothing new, it’s hard to ignore this past year’s events and the corresponding World Wide Travel Caution by the U.S. State Department. In addition, the State Department recently released…

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On Call in Action: Missing Luggage in Italy

Luggage waiting in hotel lobby

Whether you’re traveling for business, school, or pleasure, it’s safe to say that things don’t always go as planned (Good thing you always remember to pack your On Call card!). But here’s the thing: unless you’ve actually experienced a travel emergency (a broken leg, lost prescription, stolen passport, or even a legal mix-up), it’s hard to imagine how travel assistance…

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Stress-Free Holiday Travel: 5 Ways to Get Through the Airport Quicker

Düsseldorf, Germany - July 22, 2016: Capture of long queue of people and passengers at check-in of Finnair in hall of airport Düsseldorf in summer holiday season.

Getting through the airport can be a dreaded task for anyone – especially during the holidays. The TSA has been introducing significant changes to make the security process as seamless as possible, but unforeseen events can still cause long delays and upset travelers. Check out our tips below so you can have a quicker (and…

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The Most Common Health Risks for Business Travelers [INFOGRAPHIC]


According to the CDC, an estimated 5.1 million people travel outside of the U.S. for business…and for every 100,000 travelers to a developing country, an astounding 50,000 people will experience some sort of health problem abroad. It’s no secret that traveling to an unfamiliar location can pose threats to one’s health—yet, despite these risks, only…

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Road Safety and Travel: 4 Things Your Organization Should Know

Safety sign on road

According to the U.S. State Department, motor vehicle crashes — not terrorism, crime, infectious disease or air travel— are the number one cause of death to healthy Americans living, working and traveling abroad. Without action, the WHO predicts road traffic crashes to become the 7th leading cause of death by 2030. For those managing duty…

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How to Enhance Your Travel Risk Management Strategy with Post-Trip Debriefs

They share a great working relationship

Last month, we discussed After-Action Reviews (AARs) and how they can enhance your organization’s travel emergency action plan. However, while AARs play an important role following the resolution of large-scale incidents, they are typically only utilized when a calculated response is required from numerous groups within an organization. To facilitate a response that is more…

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Identity Theft and Business Travel: How to Protect Your Employees and Your Organization

Stolen Credit Cards

Do you think the chances of identity theft happening to your travelers are slim to none? Think again. According to recent studies, 19 people are victims to identity theft every minute, and it’s been the top consumer complaint to the FCC for the past 15 years. Aside from the stress and financial strain it puts…

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After-Action Reviews: An Important Component of Your Travel Risk Management Plan

PDCA schema

Despite the significant amount of time and effort that goes into emergency planning, organizations frequently overlook a critical aspect of a comprehensive travel risk management plan: after-action reviews (AARs). Conducting an AAR following an incident can help an organization better understand how to streamline crisis response. After-action reviews also allow organizations to gain input from…

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