At On Call, our mission is to support travelers, no matter where they are or when they need us. In our Service Spotlight series, we dive into the different services that help ensure our travelers’ trips are safer, healthier, and smoother.
This month, we’re focusing on some of the travel assistance services we offer around the clock, 365 days a year. These services are there to help with the small, everyday issues that can arise during travel–issues that may seem minor on their own, but can quickly escalate and impact an entire trip. By stepping in early, our emergency assistance teams help travelers save time, reduce stress, and continue their journeys with peace of mind. Stay tuned as we continue to share how On Call supports you and your travelers when the unexpected happens.
Lost Luggage Support
When a traveler’s luggage gets lost or delayed in transit, On Call’s lost luggage assistance service helps travelers relocate their bags with as minimal disruption to their trip as possible. On Call coordinates directly with the traveler to help them file claims, track their baggage, and provide status updates. Once found, On Call will even monitor delivery of the baggage to the traveler’s destination, helping to ensure peace of mind and continuity of travel plans.
Lost/Stolen Travel Documents Assistance
When a traveler’s passport, visa, or travel documents are lost, stolen, or invalid, On Call can provide guidance on navigating the replacement process, country-specific requirements, and furnishing contact details for relevant embassies, consulates, and authorities. We can even assist with rebooking travel plans, if needed, in the event these lost documents delayed the trip. This service helps prevent extended travel disruptions and helps travelers get back on track with less stress.
Emergency Travel Arrangements Support
When there is an unexpected travel disruption, such as a stolen wallet or urgent changes to an itinerary, On Call’s emergency travel arrangement services provide critical logistical support to our travelers. In these circumstances, On Call can assist with organizing flights, booking hotels, arranging travel for family members, and even facilitating emergency fund transfers—helping travelers stay safe, minimize disruption, and maintain control and regain control of their trips.
About On Call International:
When traveling, every problem is unique–a medical crisis, a political threat, even a common accident such as a missed flight. But every solution starts with customized care that ensures travelers are safe and protected. That’s why for over 30 years, On Call International has provided fully-customized travel risk management and emergency assistance services protecting millions of travelers, their families, and their organizations. Visit www.oncallinternational.com and follow us on LinkedIn to learn more.
