Helping Travelers Every Day: Violent Protests in Mexico

From medical emergencies to security concerns—or any other travel issue big or small—here at On Call, the health and safety of the travelers we serve is our top priority. Read our latest case study for an inside look at how On Call’s Global Assistance Teams work around the clock to fulfill our mission of helping travelers in their time of need, every day:

A student from the US was spending the summer studying abroad in Mexico when she noticed a group of protestors near her dorm. A local student told her it was a teachers’ union and the protests should settle down by morning. However, when the student woke up the next day, the protests had turned violent and were growing increasingly disruptive. Roadblocks were forming near the protestors, and the police were using force in an effort to control the crowd. Afraid for her safety, she contacted her university’s travel risk management provider, On Call International, for assistance.

On Call Steps In
The student was immediately connected with On Call’s Global Security Team. Based on the details she provided about her immediate surroundings, the security team advised her to shelter in place away from windows and with her doors locked until she received further instruction. We then consulted with our on-the-ground resources in Mexico to further evaluate the situation. Within minutes, our security team called the student to explain the recommended plan of action, which included a security escort transporting her from the dorm to a safer location in Mexico City. We also sent her an email with contact information and photos so she would recognize the team coming to her aid.

A Safe Haven 
The security escort picked up the student that evening and brought her to a hotel in Mexico City, which was a safe distance from the disruption near her dorm. She remained in the hotel for several days while On Call’s Global Security Team monitored the protests. Once the protests had ceased, the team made arrangements to escort the student back to her dorm so she could continue her studies. 

Want to learn even more about On Call’s security assistance services and travel risk management solutions? Contact us today.

For over 25 years, On Call International has provided fully-customized travel risk management and global assistance services protecting millions of travelers, their families, and their organizations. Contact us today and watch our video to learn more. You can also stay in touch with On Call’s in-house risk management, travel health and security experts by signing up for our quarterly Travel Risk Management (TRM) newsletter.