Background
A student from the U.S. was spending the summer studying abroad in Mexico when she noticed a group of protestors near her dorm. A local student told her it was a teachers’ union and the protests should settle down by morning. However, when the student woke up the next day, the protests had turned violent and were growing increasingly disruptive. Roadblocks were forming near the protestors, and the police were using force in an effort to control the crowd. Afraid for her safety, she contacted her university’s travel risk management and emergency assistance provider, On Call International (OCI), for assistance.
On Call Steps In
The student was immediately connected with On Call’s Global Security Team. Based on the details she provided about her immediate surroundings, OCI’s security team advised her to shelter in place away from windows and with her doors locked until she received further instruction. OCI then consulted with our on-the-ground resources in Mexico to further evaluate the situation. Within minutes, OCI’s Security Team called the student to explain the recommended plan of action, which included a security escort transporting her from the dorm to a safer location in Mexico City. The Security Team also sent her an email with contact information and photos so she would recognize the team coming to her aid.
A Safe Haven
The security escort picked up the student that evening and brought her to a hotel in Mexico City, which was a safe distance from the disruption near her dorm. She remained in the hotel for several days while On Call’s Global Security Team monitored the protests. Once the protests had ceased, the team made arrangements to escort the student back to her dorm so she could continue her studies.
Want to learn even more about On Call’s global emergency assistance services and travel risk management solutions? Contact us today.
About On Call International:
When traveling, every problem is unique–a medical crisis, a political threat, even a common incident such as a missed flight. But every solution starts with customized care that ensures travelers are safe and protected. That’s why for over 30 years, On Call International has provided fully-customized travel risk management and emergency assistance services protecting millions of travelers, their families, and their organizations. Visit www.oncallinternational.com and follow us on LinkedIn to learn more.
