On Call in Action: Violent Protests in Mexico

On Call International helps organizations and their travelers take a proactive and holistic approach to not only managing emergencies when they arise—but also planning for and even preventing them before they happen. Tune in each month to see how On Call International helps with travel problems, big and small, every day:

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This Month: Jane* was spending her summer studying abroad in Mexico. One evening, she noticed a group of protestors near her dorm. A local student told her it was a teachers’ union and the protests should settle down by morning. However, when Jane woke up the next day, the protests had turned violent and were growing increasingly disruptive. Roadblocks were forming near the protestors, and the police were using force in an effort to control the crowd. Afraid for her safety, Jane contacted her university’s travel risk management provider, On Call International, for assistance.

On Call to the Rescue

Jane was immediately connected with On Call’s security team. Based on the details Jane provided about her immediate surroundings, our security team advised her to shelter in place away from windows and with her doors locked until she received further instruction. We then consulted with our on-the-ground resources in Mexico to further evaluate the situation. Within minutes, our security team called Jane to explain our recommended plan of action, which included a security escort transporting her from the dorm to a safer location in Mexico City. We also sent her an email with contact information and photos so she would recognize the team coming to her aid.
A Safe Haven

The security escort picked up Jane that evening and brought her to a hotel in Mexico City, which was a safe distance from the disruption near her dorm. Jane remained in the hotel for several days while our security team monitored the protests. Once the protests had ceased, we made arrangements to escort Jane back to her dorm so she could continue her studies. Jane was relieved to have On Call by her side during such a frightening ordeal.

*Names have been changed to protect traveler privacy.

Want to learn more about On Call’s proactive and holistic travel risk management solutions? Contact us today.



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