Travel Assistance 101: How a Commercial Medical Evacuation Works

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What do you think of when you hear the word “medical evacuation?” Some of us think of “M*A*S*H”- type helicopters rescuing people atop Mt. Everest or in the middle of the Amazon jungle. Others might think of special military ops and top-secret government assignments … or some of us might not know what to think!…

Travel Assistance 101: How to Use On Call’s Nurse Helpline

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Imagine: You’re traveling in Switzerland and you wake up with swollen eyes, a headache and a stuffy nose. The over-the-counter medication you packed doesn’t seem to be working, and it’s starting to put a damper on your trip. What’s next? You’re not sure if you’re ill enough to see a doctor, but it would be…

Travel Assistance 101: How Does Natural Disaster Evacuation Work?

City After Earthquake

In 2012, there were 905 natural catastrophes worldwide, 93% of which were weather-related disasters. In recent years, we have witnessed some unforgettable natural disasters that had tremendous impact on travelers— the 2012 Typhoon in the Philippines, the 2011 Japanese Tsunami, the 2010 Earthquake in Haiti (just to name a few). Encountering a natural disaster while…

Travel Assistance 101: How to Secure Emergency Funds While Traveling Abroad

It could happen to anyone, even the most prepared and cautious travelers. Halfway through your trip to Europe, your wallet – along with your cash, ATM and credit cards – have gone MIA. A wave of panic comes over you—if only you had remembered to pack that stash of cash and an extra credit card…

Travel Assistance 101: What to Do if Your Wallet is Lost or Stolen While Traveling

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Losing your wallet—especially while traveling—can be nerve-wracking, frustrating and costly.  While that’s not a situation anyone would like to experience first-hand, if you’re prepared and know what to expect, you can actually make things a lot easier on yourself. If you’re an On Call member, contact us right away and we’ll help you through it….

Travel Assistance 101: What is Political Evacuation?

In recent years, we’ve encountered a lot of turmoil around the world. In 2011, political upheaval in Egypt changed the tourist-friendly country into a destination that many considered unsafe. The events in Egypt quickly sparked the Arab Spring with political uprisings and civil unrest occurring throughout much of the Middle East. And while the Middle…

Travel Assistance 101: How to Get a Prescription Filled When Traveling Abroad

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You arrive at your hotel in Naples and you notice you forgot to pack your prescription medicine. Great, now what? Feeling panicked, you ask your hotel concierge where the closest pharmacy is located, and as luck would have it there is a pharmacy right down the street from your hotel. Now all you have to…

Travel Assistance 101: How to Prepare for an Unexpected Legal Crisis When Traveling

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Passport? Check. Visa? Check. Make sure you’re prepared for a legal mix-up overseas? Hmmmm…did we lose you on that one? The US State Department reports that in recent years, consular officers conducted more than 9,500 prison visits, and assisted more than 3,500 Americans who were arrested abroad. Not like you’re planning on breaking the law…

Travel Assistance 101: What to Do When Your Luggage Goes Missing

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After a long and uncomfortable flight, you finally arrive at the baggage carousel only to realize that your baggage is nowhere in sight. Great. Besides having a business meeting in less than three hours, you still need to pick up your rental car, check into your hotel room and change into your meeting attire which,…

Travel Emergency Prep 101: Personal Medical Information Form

We all expect our trips to go off without a hitch, and most times they do. However, if you experience a serious illness or injury away from home, recalling personal medical details during an emergency can be difficult, or in some instances, impossible. That’s why it’s so important to complete a personal medical information form…