Travel Assistance 101: How a Medical Evacuation Works

air ambul

  Sometimes we travel to places where the quality of medical care isn’t the same as what we’re accustomed to in the U.S. According to our Transportation Manager, Juan Ives, “If a member needs critical medical care while they’re away, our main goal is to ensure they’re treated in a facility that is properly staffed…

Travel Assistance 101: What is a Rescue Nurse?

Smiling Nurse Answering Smart Phone

You’re at a high-stress business meeting in Hong Kong and you start to experience chest pain. You need immediate cardiac intervention (good thing you had On Call to refer you to an appropriate local facility with cardiac catheterization capabilities!) and after you’ve recuperated enough to begin rehab, you would like to return home to continue…

Travel Assistance 101: Common Travel Fears and How On Call Can Help (Part 2)

Lost passport

You’ve read our first round-up of common travel fears and how On Call can help. However, there are a few more fears we hear that keep some travelers up at night. Keep calm and travel on: What if I lose my passport? If your passport is lost or stolen when traveling abroad, your first action should…

Travel Assistance 101: Common Travel Fears and How On Call Can Help (Part 1)

Sick woman

Whether you’re new to travel or a seasoned road warrior, most people have at least one thing that worries them when they leave home(and it’s not just fear of flying). Here is our first round-up of common trip-related fears we hear from novice travelers and professional jet-setters alike and how On Call members can turn to…

Travel Assistance 101: How to Use On Call’s Language Interpretation Service

TRanslate in various languages

Imagine: You just wrapped up a business trip in New Delhi and are about to check out of your hotel when you realize your hotel bill seems exceptionally high for your two-night stay. You try explaining the situation to the concierge, but he knows very little English. You don’t want to risk missing your flight…

Travel Assistance 101:
What to Do If You Miss Your Flight

Plane taking off from airport

You know you can call us if you get sick or injured while traveling, but did you know you can also contact On Call for minor hiccups and inconveniences like a lost passport, stolen wallet or even a missed flight? Well, now you do! These are the types of things that aren’t life-threatening, but can be…

Travel Assistance 101: Top 10 Travel Annoyances … and How On Call Can Help!

Man stealing wallet

More often than not, it’s the little things that can “trip up” a business trip and make it a lot less productive than you would like. Luggage that’s gone MIA, misplacing your passport, running out of cash— you know, the types of things that aren’t life threatening, but can be time consuming, costly and downright…

Travel Assistance 101: How to Get a Medical Referral While Traveling

Hospital in Arzamas, Russia

You’re on a business trip in Paris when you start to experience some unpleasant symptoms. You know it’s time to see a doctor, but you’re not sure where to go (it’s hard enough finding physicians you can trust at home!). You could check with your hotel concierge or try a local walk-in-clinic, but you’re not…

Travel Assistance 101: How to Make an International Phone Call

Solitary pay phone in French countryside

Your trip is booked and now it’s time to iron out the details — one that comes to mind: how will I phone home? The good news is that you have plenty of options. The not-so-good news? Placing a call from abroad can be a tad tricky. For example, we know someone who spent an…

Travel Assistance 101: How a Commercial Medical Evacuation Works

Airplane on a runway

What do you think of when you hear the word “medical evacuation?” Some of us think of “M*A*S*H”- type helicopters rescuing people atop Mt. Everest or in the middle of the Amazon jungle. Others might think of special military ops and top-secret government assignments … or some of us might not know what to think!…